Join to apply for the Senior Service Advisor role at Lookers Motor Group Limited in Preston, England.
Salary: up to £34,000 OTE (basic £28,000 + bonus). Hours: 42 hours per week Monday-Friday 08:00-17:30, Saturday on rota 08:00-12:00.
As a Senior Service Advisor you will take ownership of the full customer journey, arranging MOTs, services and repairs via telephone, finalising paperwork, and supporting the management team to deliver Lookers first‑class customer service.
You must have previous experience in the automotive industry, knowledge of Kerridge/ADP or other automotive systems is a plus, and a full UK driving licence is required.
Responsibilities
* Communicating efficiently with all customers for service, repair and MOT bookings.
* Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer.
* Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes.
* Maintaining accurate customer records, and updating the systems when any bookings have been made.
* Supporting the Aftersales Manager, and ensuring all processes are followed accurately by the other team members on the Service desk.
Qualifications
* Exceptional communication skills, with a customer‑first approach.
* Strong teamworking abilities, alongside effective organisation and time management.
* Confidence working in a fast‑paced, target‑driven environment.
* Service Advisor experience gained from a leading automotive dealer is essential.
* You’ll be energetic, have a warm personality and a real passion for delivering a first‑class customer experience.
* Previous experience using Kerridge/ADP would be an advantage, as well as having knowledge of other essential dealer systems.
What We Offer
* Competitive salary of £28,000 basic, plus Service Bonus of £6,000 (uncapped).
* Comprehensive training and development opportunities, with room to grow within Lookers.
* A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well‑being.
Core Benefits
* Competitive salaries with structured pay scales and progression as you grow within the business.
* Generous annual leave that increases with your length of service.
* Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
* Access to Techscheme for discounted technology purchases with flexible payments.
Health & Wellbeing
* Eyecare vouchers to help cover vision care needs.
* Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
* Dental insurance for everyday dental care and unexpected treatments.
* Critical illness cover for peace of mind during lifes most challenging moments.
Financial Wellbeing
* MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app.
* Free will writing services to help plan for the future.
* Flexible life assurance options and partner life assurance for added protection.
Leisure & Lifestyle
* Discounted gym memberships to support an active lifestyle.
* Travel insurance to help you explore with confidence.
* Access to home and technology vouchers.
* bYond card and a wide range of exclusive retail and lifestyle discounts.
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email keirafarrer@lookers.co.uk.
Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Employment checks will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. All offers of employment are made subject to a 6 month probation period commencing from your start date.
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