Head of Hospitality & Lifestyle
North Bay Group – Care Homes (Multi-site)
North Bay Group is a values-led care provider committed to delivering outstanding, person-centred care. We are seeking an experienced Head of Hospitality & Lifestyle to lead and enhance hospitality, dining, and lifestyle standards across our portfolio of care homes.
This is a senior specialist role, working in partnership with Home Managers and senior leaders to ensure residents enjoy high-quality food, welcoming environments, and meaningful daily experiences that enhance wellbeing and quality of life.
The Role
Reporting to the Managing Director / Operations Director, the Head of Hospitality & Lifestyle will provide expert leadership, guidance, and assurance across hospitality and lifestyle services. While this role does not directly manage site-based teams, it plays a critical role in setting standards, driving consistency, and supporting Home Managers to deliver excellence.
Key Responsibilities
* Lead and embed high-quality hospitality, catering, housekeeping, and lifestyle standards across the Group
* Enhance resident experience through excellent food, service, environments, and engaging lifestyle programmes
* Provide oversight of nutritional compliance, ensuring menus and dining meet residents' assessed needs
* Lead and manage IDDSI framework compliance, ensuring safe and consistent delivery of modified diets and fluids
* Source and manage suppliers to ensure best price, quality, availability, and reliability
* Establish and oversee preferred supplier arrangements to support consistency and value for money
* Monitor trends in complaints, audits, feedback, and incidents related to hospitality and nutrition, taking action where required
* Support inspection readiness and strong regulatory outcomes
* Work collaboratively with Home Managers, Clinical, Quality, Operations, and Estates teams
* Share best practice and drive continuous improvement across the Group
About You:
- You will be a credible hospitality professional with strong leadership presence and a passion for improving quality of life for people living in care.
Essential:
* Senior experience in hospitality, catering, or lifestyle leadership (multi-site desirable)
* Chef qualification with strong knowledge of food standards and nutrition
* Proven experience of IDDSI framework management and nutritional compliance
* Strong commercial awareness, including supplier and cost management
* Excellent communication and influencing skills
* Willingness to travel regularly across multiple sites
Desirable:
* Experience within care homes, healthcare, or regulated environments
* Qualification in hospitality management, leadership, or health & social care
* Track record of improving resident experience and service quality
What We Offer:
* A senior, influential role focused on resident experience and wellbeing
* Opportunity to shape hospitality and lifestyle standards across a growing care group
* Competitive salary
* Supportive senior leadership team and values-driven culture