We are looking for an experienced Operations Supervisor - £32,pa to assist the Site Operations Manager with the smooth running of the Dagenham Distribution Centre.
You will have previous experience of home delivery & working within a transport office and some experience within a warehouse would also be preferred.
The Role
The operations supervisor will assist the Site Operations Manager with the smooth running of the Dagenham Distribution Centre. You will have previous experience of home delivery & working within a transport office.
Daily responsibilities include:
1. Support a safe and legally compliant Cross Dock and Transport operation
2. Supporting the Site Operations Manager ensuring that all processes are adhered to on site and on the road.
3. Supporting the Cross Dock operations, operating plans, fleet, equipment and resourcing levels meet demand
4. Exemplifies the company’s values and behaviours. Be an inspirational leader communicating consistently
5. Customer focused, ensuring all colleagues understand the impact their role has on customer service; managing performance to improve NPS.
6. Provide innovative solutions to continuously improve performance
7. Coach and mentor the team building talent and succession plans throughout the Cross Dock Operation.
8. Work closely with the Site Operations Manager to ensure efficiencies can be identified and best in practice procedures put into place
9. Supporting objective setting and performance reviews are in place for all colleagues
10. Help to Organise service and maintenance of MHE and vehicles in line with legal requirements
11. Help to Manage driver hours in line with working time legislation and have demonstrable experience in road transport legislation, transport planning and first line management of drivers.
Skills needed
We are looking for an experienced Transport Operations Supervisor with the following skills, experience and attributes to be successful in this role:
12. Previous experience within a transport operation
13. Previous experience within a warehouse would be desirable
14. Good geographical knowledge
15. Extensive understanding of transport legislation
16. Computer Literacy
17. Effective communication style and ability to influence home delivery crews
18. Demonstrate the ability to improve team performance
Personal Qualities / Behaviours
19. Positively contributes to the team
20. Hard working, conscientious and willing to go the ‘extra-mile’
21. Flexible approach and attitude to work
22. Great customer service ethic
23. Self-Motivated and disciplined
24. Have flexibility to work additional hours during peak trading or to cover absence
The Benefits
In return for your contribution to the team’s performance, we offer a competitive base salary plus all these extra benefits:
25. Employee discount scheme for Bensons products (50% off products)Life AssuranceMedicash - cashback options for Health and wellbeing services (dental, optical, virtual GP, other healthcare services and more)Income Protection - for peace of mind if you’re off work long term due to illnessPension scheme – provided by Legal & GeneralDiscounted Gym membershipCycle to Work schemeAnnual leave buy & sell scheme – you can top up your holiday entitlement or sell unused days to suit youEnhanced maternity and adoption leave
26. Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)
27. Learning and development programmes to gain new knowledge and skills
28. Career progression – access to internal opportunities to build your career within Bensons for Beds
29. Long service awards and ‘Love to Shop’ voucher rewards to spend as you like
(*qualifying periods and terms apply)
About Bensons for Beds
No ‘one size fits all’ when it comes to finding the perfect sleep experience for customers and that’s why at Bensons for Beds we put Sleep Wellness at the heart of everything we do. With nearly 70 years of retail and years of manufacturing experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience.
We have + locations across our retail, manufacturing and distribution sites, employing c colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission of becoming the market leading bed retailer with a strong omnichannel presence.