Our client are looking for a motivated Account Executive to join our Customer Services team and act as the primary point of contact for hospitals, physicians, and pharmacists worldwide. This is a fantastic opportunity to represent a business at the forefront of healthcare, delivering exceptional service and ensuring patients receive the right medicine, at the right time. Key Responsibilities * Act as the first point of contact for customers, handling enquiries by phone, email, fax, and digital platforms. * Manage customer orders and quotations end-to-end, ensuring accuracy, compliance, and timely delivery. * Build strong, long-term relationships with global healthcare professionals, providing world-class service. * Collaborate with colleagues across the organisation to ensure smooth account management and regulatory compliance. * Support projects and process improvements that enhance the customer experience. * Handle complaints and escalate issues appropriately to maintain trusted relationships. * Keep up to date with SOPs, compliance training, and evolving industry trends. Key attributes * Fluency in Italian language, as well as English (Required) * Proven experience in a customer service environment (healthcare or pharmaceuticals is a plus). * Excellent communication and relationship-building skills, with a strong customer-centric focus. * Ability to multi-task, prioritise, and self-manage while maintaining atte...