Customer Care Advisor (Remote / Hybrid)
Salary: £25,000 to £30,000 per annum
Open Positions: 10
Team4Rec is sourcing high-calibre Customer Care Advisors on behalf of our client, hiring within umbrella and contractor services. We support recruitment agencies by identifying and delivering best-match candidates for their live vacancies, and this role is a key example of that expertise.
This position is advertised as remote, with hybrid working available after an initial training period, subject to individual development and performance.
About the Role
The Customer Care Advisor role is central to supporting contractors as they transition into and operate within an umbrella employment model. You will guide new contractors through the onboarding and learning process while providing fast, accurate, and professional support to existing contractors.
This role suits candidates who are detail-oriented, customer-focused, and capable of meeting high performance standards. Shortlisted candidates must be suitable for the role and will be required to complete role-related assessments.
Key Responsibilities
Contractor Relationship Management
* Build and maintain strong, professional relationships with contractors through consistently high service levels
* Resolve contractor queries and complaints efficiently while protecting the integrity of the relationship
* Track issues through to resolution, ensuring a positive contractor experience
* Contribute to meeting departmental SLAs across all contractor interactions
* Ensure all compliance and internal processes are followed at all times
Communication & Service Excellence
* Communicate confidently and professionally with contractors via telephone, with a focus on first-contact resolution
* Respond promptly to contractor enquiries through email and written correspondence
* Liaise effectively with internal departments to ensure accurate information sharing and seamless service delivery
* Maintain clear, consistent communication to deliver a high-quality customer experience Candidate Profile
* Proven customer service experience in a professional environment
* High attention to detail and strong organisational skills
* Excellent verbal and written communication abilities
* Willingness to learn and commitment to ongoing development
* Ability to successfully complete role-related assessments
* Reliable, professional, and suitable for a customer-facing role
Working Pattern
* Training: Office-based
* Post-training: Hybrid working (2 days working from home, 3 days in the office), subject to development
* Hours: 9:00am to 6:00pm, Monday to Friday
* Weekly hours: 40
About Team4Rec
Team4Rec supports recruitment agencies by sourcing best-match candidates for their vacancies across multiple sectors. We act as an extension of our clients’ recruitment teams, delivering reliable, high-quality talent aligned with both role requirements and business culture.
Apply today to be considered for this Customer Care Advisor opportunity.