Complex Care Assistant – Routes Healthcare
Location: Eccles
Pay Rate: £13.69 per hour (including holiday pay)
Important: This role is only open to those with the right to work in the UK.
About Us
Routes Healthcare is a leading complex care provider, delivering specialist 1‑2‑1 care for clients with complex health needs in their own homes.
About the Role
This is a complex care position where you’ll provide dedicated, specialist care to clients with long‑term complex health conditions in their own homes.
What You’ll Be Doing
* Supporting clients with tracheostomy care, ventilation support, and respiratory needs.
* Managing complex medication regimens and clinical observations.
* Providing personal care with dignity and respect for clients with physical disabilities.
* Supporting clients with PEG feeding and nutritional management.
* Monitoring and responding to changes in client condition.
* Working closely with healthcare professionals and families.
* Providing 1‑2‑1 care in the client’s own home.
* Working solo or as part of a 2‑person team on double‑up care packages.
* Following detailed care plans created by our clinical team.
* Maintaining accurate care records and clinical documentation.
* Communicating effectively with clients, families, and the wider care team.
What Makes Complex Care Different
* Long‑term ventilation and tracheostomy care.
* Neurological conditions requiring specialist positioning and care.
* Life‑limiting conditions requiring palliative and end‑of‑life care.
* Complex physical disabilities requiring moving and handling expertise.
Shift Patterns & Hours
* Consistent shift patterns with the same client(s).
* Range of shifts available Monday to Sunday (weekend availability required).
* Day shifts or night shifts available.
* Shifts typically 8‑12 hours depending on package.
* Shifts allocated based on business needs and your availability.
* Once committed to a shift, you need to complete the full shift reliably.
What We Offer
Career Development
* Routes Academy programme with specialist complex care training.
* Clinical skills training including tracheostomy, ventilation, PEG feeding.
* Ongoing training and progression opportunities into senior complex care roles.
Support
* Dedicated clinical on‑call team available 24/7.
* Regular clinical supervision and competency assessments.
* Wellbeing and mental health support.
* No agency staff – you will work alongside employed Routes care workers.
Rewards
* £13.69 per hour (includes holiday pay).
* Staff referral scheme with generous incentives (up to £250 per referral).
* Enhanced rates for specialist skills and night shifts.
What You Need
Essential
* The right to work in the UK without needing employer support.
* A full valid UK driving licence.
* At least 6 months paid care experience in the UK, ideally with complex care experience.
* Reliable, compassionate and committed to delivering excellent clinical care.
* Willingness to complete specialist training in complex care skills.
Desirable
* Experience with tracheostomy care, ventilation, PEG feeding or similar clinical skills.
* NVQ Level 2 or 3 in Health and Social Care.
Ready to Make a Difference?
If you are passionate about providing specialist care to people with complex needs in their own homes, and want to develop your clinical skills with full training and support, we’d love to hear from you.
Apply today and speak to our friendly recruitment team about the complex care packages and training available.
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