The Opportunity: Service Coordinator
Contract: Permanent
Location: Maidenhead
Forkway are one of the UK's leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres. With over 60 years of being in business, Forkway has learnt how best to support our customers by listening to our clients and working to solve their specific needs through our commitment and flexibility, we are proud to have developed an outstanding reputation for customer service.
The Impact you will have:
Allocate field service engineers & technicians to incoming service requests, ensuring efficient response times & maximising the utilisation of engineers working hours ensuring profitability for the company.
Assume full authority & responsibility of the service departments' administration in Service Supervisors absence.
Advise, guide and assist in service department. Assume full responsibility of the service department administration as 2nd in charge.
Direct and schedule Forkway field service engineers to ensure fast response times for repairs & maintenance issues on all work sites.
To deal with incoming enquiries and telephone calls as well as recording incoming customer service calls.
To work with National STR team, assist with enquiries, quotes, orders, transport notes and logistics.
To quote customers for new Preventative Maintenance Service contracts and Thorough Examinations.
Manage customer relationships ensuring on-going & successful continuation of Priority Care Plus & Priority Care maintenance & service contracts.
To process all job sheets and apply appropriate charges for all chargeable work, ensuring profitability at all times.
To manage and arrange all preventative maintenance visits, ensure they are booked and planned a week in advance.
To manage all thorough inspections through our service provider Qualitas. Ensure the workload and administration is up to date.
To manage arrangements for follow up work between customers and our engineers.
To ensure all internal Service department paperwork and all chargeable invoicing is processed within the timescale required.
To ensure all paperwork is filed and maintained in an orderly and timely manner.
To assist in all other areas of the Service administration operations as required and to provide guidance & support to the team.
To comply with all Company Regulations.
Carry out any additional duties as required, at the request of the Senior Service Management Team.
This position is an administration role. When the Service Supervisor is out of office, the incumbent assumes authority & responsibility for the continuation of activities in the department. To arrange hire and transport requests, or ensure this is completed by another capable individual/member of the team, ensuring all equipment is properly specified, movement is logged and that all charges & costs are correctly accounted for and invoiced accordingly (cover only if required)
What will help you to excel in this role:
Excellent IT skills - MS Word, Excell, Internet, Database
Efficiency, accurancy, attention to detail
Friendly,enthusiastic and a good team player
Excellent interpersonal and communication skills
Ability to to work within timescales and to meet and to meet deadlines as and when required
Be able handle pressure & troubleshoot effectively in pressured situations
Strong leadership & organisational skills with the ability to adapt and successfully multitask
What's next
If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch.
Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review.
If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met.
TPBN1_UKTJ