JOB PURPOSE Monitoring, alerting, escalation, follow up of the major and critical issues related to Highway assets ORGANISATION CHART Key Responsibilities Key Actions Measure Operations & Maintenance Monitor and Escalation on occurrence of incidents to PM & HO levels to provide actual live data for taking appropriate decision during criticality such as traffic blockade, Agitations etc. Rate revision Festive day traffics Rallies Monitor and coordinating with stake holders MPLS link down, Equipment faults. Traffic monitoring and providing hourly trends reports to the respective functionality heads on special events such as Pongal traffic Dushera Deepavali To improve productivity losses and/or major interruption to service Operations & Maintenance Tracking of project vehicle movements a) Control over speeding and unwanted usages by getting VTS alerts. To ensure project vehicle is moving within the project stretch Monthly VTS Report submission to HO& site team for submitting NHAI time line adherence. Improve the operational efficiency. Key Accountabilities Operations & Maintenance Traffic counting by using PTZ camera’s as and when required by the traffic team. Data Review - Review the transactions to ensure vigilant attitude among TCs at all toll plazas Review the exempt transactions Accuracy of vehicle classification Over weight transactions Audit reviews of plaza manager suspected transactions as and when required To reduce exemption and violations Establish Audio and Video conferences for HO & Site team Broadcasting SMS alerts from Control Centre to ETag holders for timely recharging their tags to avail hassle free drive in our plazas. SMS on occurrence of major issues to all plazas operations team and HO teams to ensure timely alerts to all key officials and staffs ■ Vendor Management ■ Team Management Coordinating & follow up with service providers for active services MPLS vendor Vehicle Tracking System provider TMS &HTMS service providers. Video Conference IT services & FMS team. EXTERNAL INTERACTIONS INTERNAL INTERACTIONS FINANCIAL DIMENSIONS Other Dimensions EDUCATION QUALIFICATIONS Relevant Experience COMPETENCIES Business Insight: Ability to understand the implications of Business decisions and strive to enhance organizational performance. | Interview Toll Operations Managing Performance: Effectively monitors and measures performance. Develops people and drive results. | Interview Problem Solving: Ability to identify solutions exploring different options in gathered information. | Interview Team Leadership, Teamwork & Interpersonal Influence: Capability to develop & converge individual potential to execute team objectives. Effectively intermingle and relate with individuals in a positive manner. | Interview Decision Making: Ability to systematically think through a problem and its component parts, garner relevant information and not taking things at face value. | Interview Personal Effectiveness: Demonstrating responsibility & reliability through actions to manage critical and challenging situations. | Interview Communication: Ability to listen, interpret, simplify complex concepts, thoughts & ideas in verbal / non verbal form. | Interview Execution and Operational Excellence: Ability and desire to execute with attention to detail, speed, accuracy and consistency | Interview Innovation Managing Change and ambiguity by creating Win-Win Stakeholder Focus Networking Execution & Results Teamwork & Interpersonal influence Problem Solving & Analytical Thinking Planning & Decision Making Determination(Contextual and Flexible) Capability Building Strategic Orientation Personal Effectiveness Learning Ability Making & Navigating proposals Entrepreneurship Social Awareness Scanning, Networking & External orientation