Receptionist
Location: Cwmtawe Dental Practice, Swansea.
Hours: 37.5 hours per week.
Employment type: Full-time.
Seniority level: Entry level.
Job function: Administrative.
Benefits
* Tiered salary based on experience and skills
* Retail discounts and deals through our easy-to-use app
* Annual leave that increases with length of service
* Extra day of annual leave for your Birthday!
* Comprehensive training (including online and in-person courses)
* Refer a friend scheme
Role Description
As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer, welcoming them in, understanding how they feel and ensuring they have a great experience. You’ll know that first impressions count.
You’ll work side by side with every team member and build trust through your efficiency, accuracy and people skills. You’ll be a great communicator, able to talk clearly and calmly with every patient both in person and over the phone, and you’ll handle any concerns and queries patients have regarding the treatments on offer in the practice, including pricing and follow‑ups.
Key Responsibilities
* Providing an exceptional patient journey both in person and over the phone
* Managing the diaries and ensuring time is filled correctly
* Working with the team to understand the full range of NHS and private treatment options available within the practice
* Completing relevant forms for NHS and private schemes within a specified timescale
* Taking payments and chasing outstanding patient debt
* Liaising with dental laboratories, supply companies and other organisations
Key Skills and Experience
* Ability to build rapport and deliver high‑level customer service
* Passionate about building knowledge of treatment options within the dental sector and becoming an expert on what the practice offers
* Motivated to drive the success of the practice by seizing opportunities
* Ability to follow processes and work in a structured and organised way
* Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
* IT skills with the ability to learn SOE software
* Positive nature – able to show resilience and work in a composed manner
* Strong attention to detail
* Excellent team player
Applications
If you like the sound of working with Rodericks Dental Partners, don’t hesitate – click “Apply” now.
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