Job Description
The Onboarding Team Leader for Telematics Operations is responsible for managing and guiding a team that supports new customer integrations into the company’s telematics platform. This role ensures seamless onboarding and customer satisfaction during the initial deployment phase.
Role responsibilities:
* Team Leadership & Management
o Guide the onboarding and customer support team to ensure prompt, accurate, and professional service delivery.
o Manage daily workload allocation, and performance tracking to meet departmental KPIs.
o Conduct regular coaching, training, and performance reviews to build team capability and motivation.
* Customer Onboarding & Implementation
o Oversee the onboarding process for new telematics customers — from order confirmation to system activation.
o Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience
o Coordinate with internal departments (Sales, Technical Support, IT, and Product) to streamline onboarding activities.
* Process Improvement & Reporting
o Track and report onboarding and support metrics (CSAT, resolution times & NPS).
o Identify opportunities to enhance efficiency, automation, and customer satisfaction.
Qualifications
* Experience in a Customer Service, Account Management or Desk-based sales position preferred but not essential
* Computer literacy, specifically in Microsoft Office packages and business CRM platforms such as Salesforce
* Able to demonstrate a 'common sense' approach to problem solving in the operations environment
* Manage own workload effectively and support your line manager with reporting
* Interpersonal skills with the ability to influence decision/non-decision makers
* Strong team building skills and an ability to build effective relationships with customers
* Enthusiastic self-starter, driven by the intent to succeed and achieve company goals
Additional Information
Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.
Our benefits:
* 25 days holiday + bank holidays
* Annual salary review
* Pension plan
* Life assurance
* Employee fuel card scheme
* Electric Vehicle salary sacrifice scheme
* Employee assistance programme
* 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
* Time off for fertility treatment and in the event of pregnancy loss
* ‘Cycle to work’ scheme
And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.
#LI-JW1
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com .
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.