Administration Assistant | Southend-on-Sea, Essex | Full Time | Working hours are Monday to Friday, 9:00 am – 5:00 pm | Salary negotiable for the right candidate
As one of the UK’s fastest-growing printers, Solopress is always looking for great people to join our very friendly and hardworking team.
We are looking for a confident and customer-focused Administration Assistant to support customer finance queries while assisting with credit control activities. This role combines customer communication, billing support, and proactive credit control to help ensure timely payments and positive customer relationships.
Perks & Benefits:
Salary Sacrifice Pension
Access to discounts at hundreds of high-street retailers
24/7 GP services
Cycle to work scheme
Staff incentives
Social events
Are you the right person for the job?
Desirable but not essential
Experience in a customer-facing role
Confidence and professionalism when discussing payments with customers
Strong attention to detail and organisational skills
Good IT skills, including Microsoft Excel and internal systems
What will your role look like?
Customer Finance Support
Acting as a point of contact for customers with billing, invoice, and payment queries (phone and email)
Explaining invoices, charges, credits, and payment options clearly and professionally
Resolving customer account queries efficiently while maintaining a positive customer experience
Liaising with internal teams to resolve billing disputes or account issues
Credit Control Duties
Proactively contacting customers regarding outstanding invoices via phone and email
Chasing overdue payments in line with agreed credit control procedures
Agreeing on payment plans where appropriate and monitoring adherence
Allocating and reconciling customer payments accurately
Escalating high-risk or overdue accounts
Assisting with credit limit checks and account reviews
Accounts & Administrative Duties
Raising, amending, and reissuing invoices and credit notes
Maintaining accurate customer account records and notes
Supporting reporting on aged debt and credit control activity
Ensuring all customer communication is recorded clearly and accurately
Assisting with month-end processes as required
Company
Solopress is an online print company based in Essex, serving UK businesses and print resellers since 1999. We won the title of PrintWeek’s Company of the Year 2024, the most prestigious award in our industry. As well as winning Vision & Values at the Engage Awards in November 2025.
We are proud of the positive workplace culture we have built at Solopress, through policies and practices that ensure everyone can contribute to our shared success.
Throughout procurement and production, the company champions sustainable working practices, responsibly sourced materials and recyclable products.
With super-fast turnaround times, excellent print quality and exceptional customer service, Solopress is the UK’s most trusted printer, with over 35,000 Trustpilot reviews.
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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