Role – Reinstatement Manager We are currently recruiting for Reinstatement Manager to join our team, delivering exceptional customer service and innovative operational solutions across the East Midlands. This is a fantastic opportunity to start a rewarding career with Lanes Group, working closely with one of our most exciting clients and contributing to their objectives. Working hours & Location Location: Shrewsbury £38,000 - £40,000 As a Reinstatement Manager, you will be working to meet the needs of the client’s SLA’s in the most productive and cost-effective manner. You will be helping to provide technical expertise, experience, and work within a team to deliver a first-class service to our customers. You will be able to engineer solutions on site and focus your teams on completing work correctly, first time. You will work with the scheduling team ensuring programmes are managed and delivered accordingly. You will provide support to ensure that the company’s work is effectively completed through communication with internal and external customers, as well as the management of the business and client database systems. Key Responsibilities You will have operational responsibility for the reinstatement teams and their in-day activities. Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages, and absence management. You will manage all other resources e.g., sub-contractors, materials, and plant. Assist with carrying out team briefings with teams, on a monthly basis. Assisting in coaching and developing staff to reach their potential. Ensure a fair and consistent culture with the teams. You will help to assist the defect programme and ensure that KPIs are met and client meetings and council meetings are attended. Assist in carrying out documented audits, checking quality of the work and coaching teams/individuals to ensure the right behaviours are always exhibited. Liaise with the Support Services and Streetworks Team to ensure that FPN and Section74 liabilities are managed You will be required to assist the reinstatements manager by being a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur. Covering all aspects of reinstatements, including black top and white top. What We Are Looking For Whilst we are looking for the skills and knowledge to be able to carry out the responsibilities of the role it’s just as important to have employees with a positive and caring attitude or those who are looking for develop further and grow with the company. We welcome employees from a diverse background. We treat people equally from all walks of life and welcome hard-working individuals who want to become part of the Sapphire family. What You Will Get In Return In joining the Sapphire Family, you will be working as part of national award-winning utilities organisation who recognise a good work ethic and positive attitude. You will be joining a company that has grown significantly over the last decade. We Offer Pension Death in service Employee assistance programme Perk Box – discounts and benefits Holiday allowance bank holidays Full PPE Why Join Lanes Group? At Lanes Group, Nothing Is More Important Than The Health, Safety, And Well-being Of Our People And Customers. As The UK’s Largest Independent Specialist Infrastructure Delivery Partner, We Have a turnover exceeding £530 million Employ over 4,000 brilliant people nationwide Operate through a countrywide network of operational locations Our purpose, "Improving today, for your tomorrow," drives us to innovate, sustain, and create lasting solutions that shape a brighter future. At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world. Join us and be part of a team that makes a real impact!