Overview
Our customer assistants are the essential link between our business and our customers. From day one, you'll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience. You don't need prior working experience to be successful, but you must have enthusiasm and passion to help create an exciting atmosphere for the millions of customers that visit us each year. You'll be hands on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy, and be equipped with the knowledge to answer queries about all our latest content and blockbusters. Many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.
What Will I Be Doing?
* Supporting our customer journey from start to finish — greet customers into our cinema, offer prompt service, support with any queries, ensure a clean, comfortable and safe environment at all times, and provide after-care to confirm customer satisfaction.
* Use pace and efficiency at the till points to maintain a high level of customer service and help manage queue times.
* Communicate the latest information about our current content features, showtimes, and available options; recommend alternatives if the first choice is sold out.
* Utilise regular training and development tools to confidently complete daily tasks and responsibilities.
* Communicate up-to-date pricing and the value of our content offering and booking options to customers.
* Support customers' understanding of the full range of products and services by sharing relevant information about VIP & recliner seating, accessibility options, and other features.
* Inform customers about our food & beverage options and any promotional offers or combos to support their purchase needs.
* Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room, etc.).
* Help maintain a safe environment for customers and staff by identifying and reporting any suspicious behaviour or disruptions that go against our policies.
* Prior working experience is not essential, but some experience working with people is preferred.
* Have a positive can-do attitude, and be willing to go the extra mile.
* Be a team player who supports colleagues with daily tasks.
* Ability to work at pace in a busy or pressured environment.
* Demonstrate initiative and eagerness to learn new skills.
* Treat colleagues and customers with respect and remain approachable.
* Take pride in appearance and maintain a clean and tidy uniform.
* Be a clear communicator with good verbal and written skills.
* Be confident in using the technology in our cinemas (till points, ticket scanner, etc.).
* Share a passion for film and the cinema industry.
* Aligned with our core values and able to demonstrate these daily.
Our Core Values
* Analytical: Big picture thinking and attention to detail enabling informed decisions.
* Belonging: An inclusive team where everyone's voice matters.
* Collaboration: Working together to offer the best experience for customers and the team.
* Customer focus: Our customers are our main priority and at the centre of everything we do.
* Dynamic: We are inquisitive problem solvers not afraid of a challenge.
* Excitement: The world of big screen entertainment is evolving and we embrace it.
Key Benefits
* Unlimited cinema access for you and a monthly allowance for your family and friends
* Annual holiday allowance
* Wellbeing support including online GP access
* Employee discounts across our food & beverage range at our cinemas
* Exclusive discounts and rewards with many big brands through our rewards programme
Equal opportunities
Vue is committed to ensuring that policies, processes and frameworks relating to all aspects of the employee life cycle promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part-time or fixed-term status.
Salary: 18-23 years £10 per hour; 23 years + £12.21 per hour.
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