STUDENT SERVICES COORDINATORSUMMARY:
1. Full-time, 5 days per week - 8am to 5pm, 8:30am to 5:30pm, 9am to 6pm (dependant on business needs)
2. Permanent contract
3. Holiday entitlement 20 days per annum pro rata
4. Sat – Wed or Sun-Thurs (Weekend and out-of-hours work will be required)
5. Emergency phone duty per rota
6. September 1st start date
CORE SKILLS/REQUIREMENTS:
7. Excellent customer service skills, communication & people skills
8. Experience and/or training in student welfare and customer experience
9. Hands on approach to work with willingness to take on and accomplish any task in a timely manner
10. Sociable, outgoing & confident personality
11. Highly motivated, energetic, positive with mature, common-sense approach
12. Strong administrative skills with a high attention to detail
13. Enjoy working in a demanding, varied environment
14. A team player who can bring energy and positivity across all teams
15. Creative & energetic with lots of common sense as key
16. Sales focused and target driven
17. Ability to handle difficult situations with ease, remaining calm & positive under pressure
18. Flexible attitude to work and creative problem solver
19. Have the right to live and work in the country of employment
OBJECTIVES:
20. To be the ambassador of customer service in the school
21. To ensure our customers will have the highest experience during their stay with an emphasis in customer support and welfare
22. To support the student services manager in delivering the highest customer experience
23. To maintain EF policies, regulations, and Golden Rules
24. To support students in their daily life and enable them to achieve the best experience and highest learning possible
25. To promote the best image of the school in the local community through contact with suppliers and other community contacts
26. To support welfare provision in the school
27. To ensure customer satisfaction with their overall experience
28. To support the running of reception and ensure first class customer service across the school
29. To support the administration of the school to ensure all departments run smoothly and effectively
30. To ensure all health and safety requirements, accreditation and local laws are adhered to
MAIN RESPONSIBILITIES:
31. Deals with students’ enquiries, problems, and complaints with regards their overall experience on campus
32. Assist with evaluations 1, 2, and 3 and hold 1:1 meeting with students when appropriate
33. Manages and acts as a mentor as part of the mentor programme
34. Delivers excellent customer service to students, staff and colleagues from sales offices
35. Organise weekly intakes
STUDENT SERVICES:
36. To support students in their daily life and enable them to achieve the best experience and highest learning possible
37. To ensure excellent welfare provision in the school
38. To oversee the welfare phone during office hours
39. Is available to speak to students and keeps accurate records of conversations, logging on Elektra/Atlantis where appropriate
40. Updates welfare information in student handbooks and ensures welfare information is displayed on school noticeboards
41. Maintains welfare file including contact list to ensure information is readily available
42. Ensures concerns are escalated to manager/sales offices where appropriate
43. Is a Safeguarding Officer
44. Is responsible for under 18 years old students and ensures all u18 procedures and policies are in place
45. Assists with first week chats and ensures any concerns raised are followed up by the appropriate department
46. Attends student council meetings and follows up customer support suggestions
47. Manages and promote weekly/annual events in school throughout the year
48. Assists with bookings, and transfers when necessary
GENERAL:
49. Participates in Fam Tours for visiting sales staff
50. Participates in weekly departmental meetings, and central meetings as and when required
51. Active follow up of customer experience in the school
52. Managing reception including answering phones and external enquiries
53. Be the face of the school to students, staff and visitors
54. Shares emergency on call duties with other school staff
55. Attends external trainings where necessary and in school departmental meetings when required
56. Supports other teams and covers other departments in case of staff absences