Onsite Network Engineer, Reading (Must have ability to obtain SC Clearance) ROC Technologies are seeking an experienced and customer-focused Onsite Network Engineer to join our on-site team supporting a highly secure client environment. The role involves delivering a managed networking service, supporting end users, and contributing to the Mobile Device Management (MDM) service as needed. The successful candidate will play a key role in day-to-day network operations, working proactively to monitor, maintain, and support the customer’s network infrastructure. Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times. Key Responsibilities * Cover early shift routines, including on-site checks and monitoring activities. * Use network monitoring tools to detect and flag potential incidents. * Maintain ITSM systems with accurate work notes detailing progress and actions. * Provide 1st and 2nd line troubleshooting support, escalating when necessary. * Perform basic configuration and installation of network devices. * Act as remote hands for senior engineers during onsite interventions. * Investigate and escalate suspected physical faults with network equipment. * Manage the inventory of in-scope managed devices. * Coordinate hardware repairs through approved partners when applicable. * Offer guidance to users seeking wireless access support. * Create and maintain internal knowledge base articles. * Conduct floor-walking support and user assistance post-project delivery. * Ensure network uptime via routine maintenance, failover testing, and best practice implementation. * Provide clear and professional communication to users regarding incidents, progress updates, and changes. * Handle incoming calls and ensure customers are informed of actions taken. Knowledge, Skills, Attributes & Experience Essential * Keen interest in networking and developing technical skills. * Strong interpersonal and customer service skills. * Previous experience in a customer-facing IT support role. * At least 2 years' experience supporting and managing network infrastructure. * Experience within enterprise or managed service environments (e.g., NOC or service desk). * Proven ability to handle high-impact incidents and interface with senior engineers. * Familiarity with monitoring and event management tools. * Solid troubleshooting experience (network and/or server). * Ability to assess outages and identify likely root causes. * Competent PC and technical documentation skills. * Experience working within secure or regulated environments. Desirable * Aruba: ASCA certification or experience. * Cisco: CCNA certification. * Currently studying toward CCNP (Cisco) or ACSP (Aruba). * Knowledge of network authentication solutions such as Cisco ISE or Aruba ClearPass