CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centers across Canada.
CSN Dundas Valley
This facility is the first corporately operated CSN Collision Centre and serves as a flagship Concept Store within the CSN Network. In addition to being a fully operational collision repair facility, it plays a strategic role in piloting new products, processes, and technologies before they are introduced across the network. This location is designed to drive innovation and will support the broader CSN network by offering insights and solutions that promote shop growth and long-term success.
Summary
CSN is seeking an experienced and detail-oriented Repair Planner to lead the repair planning process at CSN Dundas Valley. The Repair Planner is responsible for ensuring complete, accurate, and profitable repair files by leading the repair planning process from disassembly to final file closure. This role reviews estimates for accuracy, writes supplements post‑disassembly, and ensures all billable items and OEM procedures are properly captured and communicated. Acting as a key link between estimating and production, the Repair Planner ensures all repairs are executed to standard and ready for billing.
Primary Objectives of the role
* Ensure Estimate Accuracy and Profitability: Review all estimates for completeness, accuracy, and profitability, ensuring all repair operations and billable items are captured before file finalization.
* Perform Comprehensive Repair Plan Post‑Disassembly: conduct thorough supplement writing after disassembly to reflect the full scope of repairs and parts required, ensuring alignment with actual vehicle damage.
* Confirm Billable Procedures and Operations: Validate that all labour, parts, materials, and OEM‑mandated procedures are accurately documented and billed on the estimate.
* Adhere to OEM Repair Specifications: Confirm all repairs are planned/performed according to OEM guidelines, including scanning, calibrations, corrosion protection, weld tests, etc.
* Document and Communicate Repair Procedures: Prepare and distribute proper repair documentation to production teams, including structural and mechanical requirements, to ensure quality and compliance.
* Final File Review and Closure: Own the end‑to‑end process of finalizing repairs, submitting to the correct payee, and preparing the file for billing and closure with all necessary documentation.
* Support Production Flow and Technician Clarity: Act as the technical link between estimating and, providing clear repair direction and updates where required.
* Identify and Mitigate File Discrepancies Early: Spot inconsistencies or missing information early in the process to avoid supplement delays, rejections, or profitability loss.
* Collaborate with Insurers and Adjusters Effectively: Liaise with insurance partners to validate repair scope, manage approvals, and advocate for proper repairs and full reimbursement.
* Drive Continuous Improvement in File Quality: Monitor trends in estimate errors, missed billables, or delays in finalization, and work with management to develop training or process improvements.
* Have a thorough understanding of estimating software, required to process estimates. Locating assignments from insurer and understanding the requirements. Understanding terms on assignment (LOU‑Loss of use, WP‑With prejudice, 43endorsement, betterment, deductible.)
* Highlight upsell opportunities to front‑line Estimating team.
* Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality.
* Determine if a vehicle requires disassembly for an accurate estimate. (ARP)
Qualifications, Experience and other requirements
* Utilize Mitchell Connect and Audatex software. Body Shop Connect, Collision link, Parts bridge, Progi Parts, Carpartpro, APU, Tesla epc, Repair Logic, Repair Stack,
* At least 3 to 5 years of experience working as a Collision Estimator
* At least 5 years’ experience with Mitchell Connect and Audatex at a high proficiency level.
* Proficiency in Microsoft Office Suite and other relevant software applications.
* Valid Class 5 Driver’s License with clean abstract.
* Knowledgeable and up to date in various Insurance “DRP” practices/guidelines.
* I‑CAR training would be an asset.
* OEM Specific Training an asset.
* Be professionally dressed and be a great CSN ambassador
Personal Attributes
* Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
* Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English with the ability to communicate and interact effectively with co‑workers.
* Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win‑win resolutions.
* Problem solving: Has a critical thinking approach to problem solve and is a forward thinker.
* Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
* Independent: Works well in a fast‑paced environment, self‑motivated, and works independently without close supervision.
* Conflict Management: Frames discussions positively, takes action to resolve conflict while minimizing tension.
On‑the‑Job Exposure to the following elements
* Fumes
* Dirt
* Chemicals/Toxins
* Hazards
* Heat/Cold
* Noise
What we offer
* Supplemental Pay: Bonus, Overtime Pay
Career Path: As CSN continues to grow, other career opportunities may become available.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.
CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.
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