Call Centre Advisor
Location: Birmingham Business Park
Hours: 42.5 hours per week | Monday to Friday
Pay Rate: £13.60 per hour
About the Client
Our client is a well-established automotive accident repair business with over 200 body shop sites across the UK. The business delivers high-quality vehicle repair services alongside strong customer support.
The Role
On behalf of our client, we are recruiting a Call Centre Advisor to join their busy operation at Birmingham Business Park. This is a high-volume, fast-paced role suited to someone with strong customer communication skills and ability to handle high call volumes.
Key Responsibilities
Provide customers with regular updates on the progress of their vehicle repairs
Deliver clear, professional, and consistent communication
Handle a high volume of incoming calls (approximately (Apply online only) calls per day)
Proactively manage and resolve customer complaints
Maintain a positive customer experience throughout the repair journey
Candidate Requirements
Proven experience managing high-volume inbound calls
Strong communication and customer service skills
Resilient, calm, and professional under pressure
Proactive approach to problem-solving and complaint handling
What's on Offer
Competitive hourly pay of £13.60 per hour
Monday to Friday working pattern
Opportunity to work with a large, nationwide automotive repair business
Candidates with relevant automotive and customer service experience are encouraged to apply