Description
Kinetic is seeking an experienced AI Engineer to serve as the primary technical advisor for our AI-led product development initiatives. This strategic role will drive the integration of artificial intelligence capabilities across our student accommodation and event management platforms, enhancing user experiences and unlocking new value for our customers in the higher education sector.
As the AI technical lead, you'll collaborate with product teams to identify high-value opportunities, design AI system architectures, and implement innovative solutions that drive business growth and customer satisfaction. You'll be at the forefront of our AI transformation, working closely with the VP of Student Product Operations and cross-functional teams to turn emerging AI capabilities into competitive advantages.
Key Responsibilities
Technical Leadership: Serve as the primary technical advisor on AI initiatives, guiding strategy and implementation across product lines. Evaluate emerging AI technologies and tools to determine their applicability to our business problems.
Solution Architecture: Design AI system architectures that integrate with our existing products. Develop proof-of-concepts and prototypes that demonstrate the value of AI-driven approaches to business challenges.
AI Implementation: Apply advanced prompting techniques, fine-tuning strategies, and AI model deployment approaches to solve complex business problems. Translate product requirements into AI capabilities that enhance user experiences.
Cross-Team Collaboration: Work closely with product managers, engineers, and professional services teams to ensure successful integration of AI components into our product ecosystem.
Knowledge Transfer: Educate internal teams on AI capabilities, limitations, and best practices. Create documentation and guidelines for effective AI implementation and operation.
Innovation Pipeline: Establish a framework for identifying and prioritising AI opportunities across the business. Lead proof-of-concept initiatives to demonstrate potential value and feasibility.
You will collaborate with our established workstreams:
* Product Management team - Working alongside product managers to identify AI enhancement opportunities and translate customer needs into technical requirements for AI solutions.
* Engineering teams (KxWelcome & KxStudent) - Collaborating with engineering teams to ensure AI components integrate seamlessly with both our established products and new development initiatives.
* Professional Services - Partnering with implementation teams to create customizable AI solutions that can be tailored to specific customer needs while maintaining scalability.
You'll also work closely with the Head of Commercial Products and Head of Platform Engineering to ensure AI initiatives align with our cloud strategy and leverage common backend services appropriately
Skills, Knowledge and Expertise
* AI Expertise - Demonstrated experience implementing AI solutions in commercial software products. Strong understanding of large language models, machine learning techniques, and AI application design patterns.
* Practical AI Implementation - Experience with prompt engineering, model fine-tuning, RAG (Retrieval Augmented Generation) systems, and other techniques for optimising AI performance in practical applications.
* Software Development - Strong programming skills in Python, C++ or similar languages with experience integrating AI components into existing software architectures. A strong foundational comprehension of AI technologies, machine learning algorithms, and data analysis techniques.
* Problem Articulation - Ability to clearly define business problems in ways that can be addressed through AI approaches, with a focus on measurable outcomes and value.
* Data Fluency - Understanding of data requirements for AI systems, including privacy considerations, data quality needs, and integration patterns.
* Communication - Exceptional ability to translate technical concepts to non-technical stakeholders and build enthusiasm for AI capabilities across the business.
* Strategic Thinking - Capacity to balance immediate tactical needs with long-term strategic AI roadmap development, prioritising initiatives for maximum business impact.
Desirable skills/experience:
* Experience developing AI solutions for SaaS platforms, particularly in B2B or B2B2C environments
* Familiarity with higher education sector challenges and workflows
* Experience with AI ethics frameworks and responsible AI implementation
* Knowledge of Azure or AWS AI services or similar cloud-based AI infrastructure
* Experience with customer-facing AI features that enhance user experience
* College or University degree in Computer Science, Artificial Intelligence, or a related discipline
* Previous work in product-led organisations undergoing AI transformation
Benefits
As part of the Kinetic team, you will benefit from:
· Working for an organisation where people and culture genuinely matter.
· Excellent training and support with the opportunity for further professional development.
· Performance-related bonus scheme.
· 25 days annual holiday allowance plus bank holidays off.
· 2 wellbeing days a year to rest and recharge.
· Christmas shut-down period for a well-deserved break.
· Company contribution to pension.
· A flexible benefits package, which is customisable by you. You can choose from private health care, life assurance, personal development, cinema tickets, wide range of discounts at retailers and so much more!
Kinetic provides excellent working environments at its offices, including kitchens with free breakfast, tea, coffee, and refreshments. Our social committee organises activities and events throughout the year, and you’ll have the opportunity to do charitable work within the local community.
Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.
Kinetic was founded in 1998 with one aim: to develop the most innovative software to help university accommodation and conferencing teams deliver the best student and customer experiences possible.
Fast forward 25 years, and we are now the technology partner of choice to the worlds' leading universities and colleges. We are ranked #1 on the APUC framework, ITS1051 AP, for student accommodation management, conferencing and events management, hotel management and multifunctional management systems.
We supply mission-critical software for over 350 customers, from the University of Nevada Las Vegas to Monash in Australia... Not to mention over 80% of universities in the UK.
Since 2015, Kinetic has been part of the Volaris Group. Volaris help strengthen and grow vertical market software companies so, like Kinetic, they become leaders in their industry.