Role overview:
Customer Service Advisor
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Poole
Currys Business, Poole
Permanent
Full Time
Grade 1
Salary - £26,561.60 per annum along with the benefit of being able to earn up to 10% in addition worth of bonuses.
Working Hours/Shift pattern- 40 hours per week, Monday to Friday: 9:00 AM- 6:00 PM
At Currys were united by one passion: to help everyone enjoy amazing technology.
As the UKs best-known retailer of tech, were proud of the service our customers receive and its all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As a Customer Service Advisor in our Business Contact Centre team in Poole, youll provide an excellent level of professional customer service to our partners, businesses customers and our store business hubs.
No matter the query you will investigate, support and guide owning the case through to resolution, so for those customer service champions out there this may be the opportunity for you!
Role overview:
As part of this role, youll be responsible for:
Being an expert on all elements of customer service queries including but not limited to: refunds, credit queries, network tariffs, returns and handset exchanges, bolt-ons, bill queries, invoices, transfer of ownership, sim swap, customer complaints etc
Handling inbound calls, emails and social media queries in a professional, polite, accurate and efficient manner
Providing solutions to best support the customer in line with their needs; keeping in mind our financial objectives but moderating this to stay within the parameters of providing world class service to our customers. Youll sometimes need to think outside of the box!
Establishing rapport and building relationships with our customers and whilst keeping data safe following the correct compliance procedures
Completing all queries raised relating to customer service accurately and within SLAs ensuring world class service is maintained throughout
You will need:
Excellent customer service skills
Great verbal and written communication skills with a confident, friendly approach
To place our customers at the heart of every interaction and be the voice of our customer
Strong attention to detail and accuracy
Resilient, organised, and able to work in a fast-paced environment
Able to prioritise workload across several work streams
IT skills to be able to use Microsoft Office and our inhouse IT systems
We know our people are the secret to our success. Thats why were always looking for ways to reward great work. Youll find a host of benefits designed to work for you, including:
Performance related bonus
Product discounts on the latest tech
A range of wellbeing initiatives
25 days holiday plus 8 public holidaysWhy join us:
Join our Business Sales team and well be with you every step of the way, helping you make this role your own and develop the career you want. Well give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, were in a position to make a real impact on people and the planet.
Every voice has a space at our table and were committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. xxuwjjq We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and well do our best to help.