What makes Community Integrated Care a great place to work:
Community Integrated Care is currently seeking a dedicated and compassionate Virtual Care Centre Operator to provide the first point of contact service for individuals accessing support through Technology Enabled Care devices. What is "The Deal" for you?
1. Competitive hourly rate: £11.81 per hour - rising to £13.27 from the 1st April
2. Pension: contributory pension scheme
3. Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
4. Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible
5. Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
6. Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life
Community Integrated Care is one of the UK’s largest health and social care charities. We work hard to enrich the lives of people with many different care needs. It’s exciting and rewarding work, and we’re full of pride and passion for what we do.
Since the early days, we’ve grown to provide many innovative and bespoke care services to thousands of people across England and Scotland. We want to provide support based on the principles of choice, dignity and respect. This resonates in our vision of ‘Your Life, Your Choice’ and our strategy ‘Best Lives Possible’.
We have strong values and we’re proud to pioneer new ways of delivering social care to stand out in our sector. In the past two years, we have won or made the shortlist for over national and regional awards!
We are also focused on our people. Our Support Workers are dedicated and passionate about going ‘the extra mile’ for the people we support and in return, we go the extra mile for them by investing in pay, recognition, wellbeing and continued professional and personal development. We will provide you with all the training, support and personal protective equipment you need in your role and will help you develop, should you decide you want to develop your career with us. We are passionate about our people and every year we invest heavily in our front-line worker pay, in line with the Living Wage increase each April. This means that from 1st April, our payrate for this role will be increasing to £13.27 per hour
Who you’ll be supporting & more about the role:
In the virtual care centre, we are a team of support workers that deliver care & support remotely to maximise independence for the people that we support by utilising technology to make video calls! As a Virtual Care Centre Operator, You will monitor the TEC platform and determine and provide the appropriate response to meet people's individual needs. Ensuring that all users of the TEC service are safe and feel supported in all aspects of daily living, so that physical, emotional and social needs are met in accordance with their support plans enabling people to dare to reach their goals and aspirations as independently as possible. This role will be based at our Widnes Head Office.
Qualifications
SVQ Level 3 Health and Social Care (Scotland) or Level 3 Diploma in Care (England)
Experience
7. Experience of getting to know people individually and ensuring their needs are met in a way that is caring, kind and respectful.
8. Understanding of person-centred support
9. Proven track record of working in a health or social care setting
10. Previous experience of working across multiple sites
11. Previous experience of working with various client groups
Requirements You must be able to work waking nights
Your values:
Skills / Abilities
Demonstrating Personal Qualities – A Place I Belong/ Changing Lives - It’s all about you…you’ll have high level of self-awareness and enjoy developing new skills and abilities. Your values are important to you and aligned with ours – you work to a high standard and you will always do the right thing.
Working with People – Better Together - We work better when we work together – you will be a natural at developing relationships with others, working together as part of a team, and encouraging others to contribute. A people person, you will develop networks in your local community to enhance the lives of the people we support.
Leading/Managing Services – Purpose with Passion/ Changing Lives - You are passionate about enabling people to live the life they want to lead. You accept your own mistakes and learn from them, rather than blaming others. You set a good example to others by role-modelling our values.
Delivering Results/Improving Services – Dare to be the Best - We all have the power to make a difference…you actively seek out opinions from people who use the service, their families and carers to make improvements. You are not afraid to speak out when it really matters, when you can see something that’s not right. You are always looking for opportunities to develop and improve yourself and new ways of doing things where you think something can be done better.
Community Integrated Care is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.
In our Colleague Engagement Survey, 59% (nearly 3,) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of .
The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.