Job Title: Digital Solutions Engineer
Location: Cambridge Head Office (with UK, Ireland, and occasional international travel)
Department: Digital Solutions
Reports To: Digital Solutions Team Leader
Join ZEISS as a Digital Solutions Engineer
Are you a technically skilled and customer-focused professional looking to make a real impact in the world of healthcare technology? ZEISS is seeking a Digital Solutions Engineer to join our growing Digital Solutions team. This is a multifunctional technical role that combines software installation, project management, remote support, and pre-sales consultancy, working with cutting-edge on-premises and cloud-based software products.
Key Responsibilities
As a Digital Solutions Engineer, you will:
Technical Support & Customer Service
Deliver remote and telephone support to customers and internal teams
Diagnose software application issues and network connectivity problems
Perform software upgrades and maintain detailed CRM records
Provide expert application support for ZEISS digital solutionsPre-Sales & Commercial Support
Partner with the Sales Team to provide technical input during customer meetings and tender processes
Review quotations for technical accuracy
Attend customer meetings to support the sales cycleProject Management & Software Deployment
Manage and coordinate the installation and upgrade of software
Liaise with customers and IT departments to provide technical specif...