At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.
We're looking for a warm and personable Home Specialist (Retail Sales Assistant) to join our superb team within our stunning Showroom in Chiswick on a permanent, part time basis working 24 hours over 4 days of the week. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you'll be doing
You’ll be the first smile our customers meet - whether in person, on the phone, or via email. You’ll guide them through their journey with us, offering thoughtful advice, tailored suggestions, and a calm helping hand from the first conversation through to aftercare.
Day to day, you'll :
* Greet customers with a warm, natural welcome - offering refreshments, samples and your undivided attention.
* Listen carefully to customer needs and share your product knowledge to help them find just the right thing.
* Handle sales, orders and queries with accuracy and a keen eye for detail.
* Keep in touch with customers to update them on orders, offer support, and resolve queries with care.
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