Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Claims Team Manager on a full-time permanent basis
You could be just the right applicant for this job Read all associated information and make sure to apply.
Culture and Environment
Our client fosters a supportive and collaborative culture where genuine team spirit shines through in everything they do. The team consistently shares best practices, celebrates each others successes, and works together to achieve common goals, creating a true \"one team\" environment.
They are passionate about delivering a positive and memorable experience for their customers, always striving to go the extra mile to ensure the best possible outcome. The office itself reflects their open and inclusive ethos, with an open-plan layout that encourages communication, connection, and a strong sense of community.
Personality
Were looking for a confident, people-focused Team Manager who leads from the front and thrives on delivering through others. Youll play a key role in creating a positive, supportive culture where your team feels motivated, valued, and empowered to perform at their best.
If you enjoy being at the heart of a busy operation keeping things running smoothly, developing your team this could be a great fit for you.
Reward
Competitive salary
Monday to Friday 8.30am -5pm
28 days holiday
Quarterly bonus
Annual Pay Review
Company pension plan
Life Insurance
Medical Cash Plan
Employee Assistance Programme
Induction and E- learning
Annual Flu Vaccination
Eye Test
Job Role:
Leading, motivating, and developing a team of Claims Advisors, creating a supportive and high-performing team culture
Driving team performance to consistently meet and exceed KPIs through effective workload management, clear direction, and regular performance reviews
Acting as the first point of escalation for complex or high-risk claims, providing guidance and ensuring timely, customer-focused resolutions
Managing individual and team performance, including conducting regular 1:1s, setting objectives, and addressing underperformance with structured improvement plans
Coaching and mentoring team members to improve quality, accuracy, and SLA adherence, supporting both individual growth and overall team capability
Overseeing day-to-day operational activity, ensuring claims are handled efficiently, accurately, and in line with company standards
Supporting the delivery of training and ongoing upskilling within the team, working closely with Learning & Development to drive continuous improvement
Managing complaints and escalations, ensuring clear, thorough investigations and timely, professional responses
Monitoring data quality and performance metrics, identifying trends or issues and implementing corrective actions to improve outcomes
Providing hands-on support to senior leadership, contributing to operational improvements and team success
Skills and experience
Previous experience working in a Team Manager role across claims or insurance sector preferred
Strong operational coordination experience
Hands-on experience with complaints handling
Proven people management or team leadership experience
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. xsngvjr A copy of your passport, birth certificate and NI number will be required, as part of your interview process.