This is an opportunity to play a key role in shaping customer experience and service systems within a fast growing, innovation driven environment. My client is expanding their customer and user operations function and is looking for a Customer Relationship Manager to help build, optimise, and scale user service systems across the full customer lifecycle. This role sits at the intersection of customer operations, product optimisation, and data-driven decision-making, offering strong exposure to both retail and fleet environments.
TITLE : Customer Relationship Manager
Sector : Automotive
Salary : Negotiable, Depends on Experience + current salary
Location : London
Work Style : 100% office based
Company details
This is an exciting opportunity to join one of the fastest growing car export companies in the world. This is an exciting time to join the business as the automotive sector goes through a period of rapid change that will provide excellent career opportunities for anyone looking to be part of the next generation within high tech automotive. Currently the business has 11 million customers globally. This is one of the most innovative automotive businesses in the world
The Role
Support the planning and development of user service systems, including customer operation platforms, user management tools, and customer service solutions
Work closely with internal teams and external partners to improve operational efficiency across people, processes, and service delivery
Deeply understand end-user (C-end) needs and translate them into clear business plans, objectives, and measurable performance indicators
Analyse both retail and fleet customer requirements, identifying opportunities to improve service processes and product experience
Drive user retention and engagement by managing and optimising the full customer lifecycle
Use data analysis to identify service gaps and product issues, continuously improving user experience and operational outcomes
REQUIREMENTS
Bachelor's degree or above
Strong written and verbal communication skills
Hands-on experience with customer operation platforms, such as ERP, CRM, and customer service systems
Solid understanding of user operations and customer service processes; OEM experience is a strong advantage
Product-owner mindset with excellent coordination and stakeholder management skills
Comfortable working under pressure, with strong self-management and execution ability
Data-driven approach, with the ability to turn insights into practical product and service improvements