Operations Co-ordinator
Organisation:
British Forces Resettlement Services (BFRS)
Reports to:
General Manager
Job Type:
Full-time
Location:
BFRS Office, Nuneaton (office-based)
Salary:
£30,000 – £34,000 (depending on experience)
About BFRS
British Forces Resettlement Services (BFRS) is a social enterprise dedicated to supporting the Armed Forces Community (AFC) – service leavers, veterans, reservists, and their families – as they transition into civilian life. Since 2009, we've been the trusted bridge between the AFC and employers, training providers, and support services across the UK. Through high-profile careers fairs, digital recruitment platforms, and community engagement, BFRS ensures the AFC has the right opportunities, advice, and support at every step of their journey.
Role Overview
The Operations Co-Ordinator plays a pivotal role in ensuring smooth operational delivery across BFRS. Reporting directly to the General Manager, you will be responsible for coordinating resources, supporting staff, and overseeing activities that maintain BFRS's high standards of service.
This role requires in-depth knowledge of the Armed Forces Community and a proven ability to build strong, proactive relationships with clients, partners, and internal teams. You'll deputise in the absence of senior leadership and will be instrumental in keeping projects, events, and client management on track.
Operational Leadership
* Deputise in the absence of the General Manager as required.
* Ensure smooth day-to-day operations across all departments.
* Communicate effectively with all team members to maintain delivery standards.
* Monitor workloads and manpower to ensure delivery targets are consistently achieved.
* Lead, support, and train employees to enhance team performance.
* Support team members to grow across:
* Events
* Operations & Membership
Client Management & Business Development
* Build and nurture client relationships, implementing retention and growth strategies.
* Manage client accounts and support business development opportunities.
* Ensure excellent levels of service that drive long-term partnerships.
Event Management
* Coordinate the planning and execution of BFRS career fairs and insight days.
* Oversee exhibitor and sponsor engagement, contracts, invoicing, and logistics.
* Represent BFRS as a Brand Ambassador at events.
Armed Forces Community Engagement
* Support AFC engagement and attraction strategies.
* Build and maintain positive relationships with service leavers, veterans, reservists, and their families.
* Contribute to increasing AFC registrations and event attendance.
Marketing & Membership
* Support the implementation of BFRS's membership strategy, tracking KPIs.
* Assist in marketing activity and campaigns to enhance visibility and engagement.
* Contribute to content creation for reports, briefings, and communications.
Skills & Experience
Essential
* In-depth knowledge of the Armed Forces Community and transition process.
* Proven operational or coordination experience, ideally in events, client management, or business development.
* Strong leadership and mentoring abilities, with experience supporting team development.
* Excellent communication skills (written and verbal), confident in stakeholder engagement.
* Exceptional organisational skills, able to balance multiple priorities in a fast-paced environment.
* Proficient in Microsoft Office 365, CRM systems, and digital tools.
Desirable
* Experience working in a social enterprise, membership organisation, or client-focused business.
* Comfortable with early starts, evenings, or occasional overnight stays for events.
Why Join BFRS?
This is more than a job – it's an opportunity to make a direct impact on the lives of those who have served. You'll join a close-knit, mission-driven team at our Nuneaton office, where your knowledge of the Armed Forces Community will play a vital role in shaping services and events that change lives.
To Apply
Please send your CV and a cover letter outlining your suitability for the role to