Now Hiring: IT Support Analyst Location: Magherafelt (Hybrid) | Full-Time | Permanent Our client, a well-established and highly regarded organisation, is currently seeking an enthusiastic and proactive IT Support Analyst to join their IT team in Magherafelt. This is a fantastic opportunity for someone looking to build a well-rounded technical career in a supportive, professional environment - with real exposure to Microsoft 365 administration, cybersecurity frameworks, and enterprise-level infrastructure projects. The successful candidate will play a hands-on role in supporting IT services across the organisation, delivering day-to-day technical support to approximately 200 users across multiple UK locations, as well as contributing to broader IT projects and strategic initiatives. Why Apply? Join a respected organisation with a strong commitment to service and innovation Enjoy a competitive salary and private medical insurance Benefit from early finish Fridays and industry-recognised training Gain hands-on experience with Microsoft 365 tools including Defender, Intune, Exchange, Purview, and Entra Learn directly from experienced Microsoft-certified engineers What You'll Be Doing Provide 1st and 2nd line support via Helpdesk/Service Desk Set up and maintain hardware, devices, printers, and workstations Support remote and on-site users across various UK sites Contribute to business and infrastructure project work Assist with Microsoft 365 administration and lifecycle management Conduct routine audits and support process automation Support compliance with Cyber Essentials Plus and ISO 27001 frameworks What We're Looking For Essential: Relevant 3rd level qualification with 1 years' experience OR 3 years in a technical IT support role Strong technical knowledge of Windows 11 and Microsoft 365 A curious, proactive mindset with excellent problem-solving skills Ability to prioritise, meet deadlines, and work well under pressure Full UK driving licence and willingness to travel to other sites as required Excellent interpersonal and communication skills Desirable: Experience with Microsoft Intune, Defender, and Windows Server 2019/2022 Familiarity with information security practices or frameworks To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs. Skills: IT support IT Graduate IT Support Engineer IT Support Analyst Benefits: Hybrid Progression