We are seeking an experienced, compassionate and visionary Director of Care to lead the management, delivery and development of our clinical services and ensure the highest standards of care for our patients and their families.
Reporting to the Chief Executive and as a key member of our senior management team, you will play a pivotal leadership role in shaping the future of our organisation and ensuring our services continue to meet the evolving needs of the communities we serve.
You will provide strong and empathetic leadership across our clinical teams, creating a strategic vision of excellence in palliative and end-of-life care, while ensuring our services remain safe, person-centred and fully compliant with all legislative and regulatory standards. A champion of quality and innovation, you will lead the implementation of best practice guidance from NICE, national frameworks and sector standards.
You will be responsible for setting the strategic direction of services and the professional development of our care teams and ensuring that staff and resources are well-managed and supported.
This is a unique opportunity for an exceptional experienced leader with proven abilities in service development and operational management to make a meaningful difference both through the care we provide and the culture we create. If you are dynamic, values-led and passionate about improving end-of-life care, we would love to hear from you.
Main duties of the job
The Director of Care will be responsible for the leadership, managementand development of patient services and clinical governance. You will have akey role in the operational and strategic development of patient-centredpalliative care, ensuring the highest possible standards of care and theachievement of corporate objectives.
About us
Severn Hospice is one of the regions leading charities,providing specialist care and support to families in Shropshire, Telford &Wrekin and Mid Wales living with incurable illness.
Our care goes beyond our wards and providing just clinicalservices. With a holistic, person-centred approach, wealso offer emotional, physical and spiritual support enabling patients tomaintain independence for as long as possible, whether they are at home, on ourwards or accessing our day services.
As a recognised centre of excellence in palliative care, weare proud to share our knowledge, experience, research and best practice withthe wider healthcare community.
Working here at Severn Hospice is so much more than just ajob. Its about being part of a compassionate team united by a shared passion ofmaking a meaningful difference. Our values guide everything we donot only inhow we care for others, but in how we support each other.
Job responsibilities
To provideleadership, strategic direction, and operational management of the hospiceclinical services ensuring service provision is in line with the overall aimsof the charity. The Director of Care ensures the delivery of high-quality,compassionate, and person-centred care to patients at the end of life, whilemaintaining high standards of clinical governance and compliance with allrelevant legislation. As a member of theSenior Management Team the post-holder has a corporate role in delivering theorganisational values.
The post holder will have the authority to use their owninitiative and will be expected to investigate, make decisions, and act withinbroad management direction and guidelines. To meet the needs of theorganization, the post holder may be required on a temporary basis to performother duties within their capacity, competence, professional qualifications,and general level of responsibility. Any such duties may, with agreement, bemade permanent.
Leadership and Strategic Oversight
1.Asa member of the Senior Management Team attend Board meetings and lead instrategy development, policy formation, and management of matters concerningnon-medical patient services reporting to and advising the Chief Executive andBoard of Trustees.
2.Tolead the creation of a strategic vision of excellence for care and empowerothers to participate in developing and implementing that vision.
3.Provideleadership to the nursing and clinical support services to ensure a caring,supportive but challenging environment and provide coaching to direct reportingstaff to support them to achieve operational objective
4.Toscope need, review data, and give recommendations for the redesign of servicesas and when appropriate both within the Hospice and in the community, drivingforward quality, continuous improvement, and innovation.
5.Representthe Hospice externally with the aim of influencing the end-of-life andspecialist palliative care agenda at local; regional and national levels, andin turn influencing the Hospice's future strategic direction.
6.Promoteand support evidence-based care and actively encourage research initiativeswithin the Hospice and externally.
7.Promotethe values and culture of the Hospice in decision-making and behaviours
Governance and Quality Assurance
1.Ensurethe Hospice meets and exceeds all legislative and regulatory standards as setout by the Care Quality Commission and the Health and Safety Executive.
2.Tolead on the evaluation and implementation of the National Institute for Healthand Care Excellence (NICE), National ServiceFramework guidance and other relevant national and regional guidance.
3.Undertakethe role and fulfill the responsibilities of Registered Manager, ensuring theHospice is compliant with all the required national quality standards andrelated legislation.
4.Undertakethe role and fulfill the responsibilities of Accountable Officer, ensuring theHospice complies with all relevant guidance and legislation.
5.Undertakethe role of Caldicott Guardian, ensuring the Hospice is compliant with nationalstandards.
6.Undertakethe role of Complaints Manager; ensuring complaints and concerns are handledeffectively and efficiently and in accordance with legislation and current bestpractice.
7.Toact as Clinical Governance Lead ensuring a framework through which SevernHospice ensures continuous improvement and the underpinning of quality servicesto patients including robust reporting mechanisms and evidence that meet therequirements of our regulating bodies.
8.Ensurethe overall effective management of all non-medical patient services inaccordance with the philosophy of the Hospice.
9.Withthe Consultants in Palliative Medicine ensure the effective development,implementation, and review of the Hospices clinical policies and procedures toensure patient safety and best clinical practice.
Staffing
1.Provideefficient and effective leadership and management of staff facilities andresources.
2.Ensurethat all nursing, professionally registered clinical support, and other staffmeet both the Hospices and statutory professional requirements.
3.Setthe strategic direction for the professional development of all clinical staff,encouraging a proactive and explicit programme of development for bothindividuals and departments; and that concords with the Hospices overallstrategic development.
4.Ensurethat a robust process for staff appraisals, development, and performancemanagement is in place and complied with.
Financial and Resource Management
1.Tohave ultimate responsibility for business planning and budgetary control ofservices under their responsibility. Toliaise with departments to ensure that expenditure is within budget.
1.Towork closely with other palliative care providers, both locally and nationally,influencing, supporting, and contributing to the development of palliative careservices in the wider health and social care setting.
2.Toact as an ambassador for the Hospice and deputise for the Chief Executive intheir absence.
3.Maintainexcellent working relationships with our commissioners and local partnerorganisations, liaising with NHS Acute and Community Trusts, other communityservices, and Hospices as required.
4.Developand maintain links with local and national professional groups by participatingand/or networking with other groups/services for the wider development ofpalliative care at Severn Hospice.
5.Promotethe active involvement of the Hospice in conferences, seminars, andpublications.
Other
1. Keep abreast of developments inpractice.
2. Negotiate your own action plan toensure continuous professional development and enhance role competence.
3. Contribute to internal and externaltraining initiatives to ensure continued assessment and development of theappropriate skills mix required for hospice service delivery.
Theabove job description is a summary of the main responsibilities of the postholder and not an exhaustive list of duties to be undertaken. The duties may be redefined in accordancewith the demands of the service. Anyredefinition will be subject to discussion between yourself and your managerand be within your level of competence.
Person Specification
Aptitudes and Attributes
* Leadership and Team Management - inspires, motivates and empowers individuals and teams to consistently deliver excellence for all stakeholders, in line with strategy.
* Integrity - open, honest and professional in undertaking the role.
* Interpersonal relationships strong and effective collaborative relationships with internal and external stakeholders, resilient, adaptable and able to manage conflict effectively. Kind, but assertive and tenacious when required.
* Communication conveys and receives complex information effectively across a wide range of stakeholders ensuring sound understanding and effective discourse, which matches the organisations strategic goals.
* Quality Management Track, measure and improve care quality through use of data metrics, and best evidence.
* Decision making makes timely and sound decisions reflecting organisational values and evidence.
* Flexible and adaptable responds positively to changes in context and environment to ensure the continuation of service, and/or maintain the safety and wellbeing of staff .
* Reflective and reflexive - engages in continual learning and development to improve personal/professional effectiveness.
* Positive problem solver - Adaptable and flexible when demands and priorities alter.
* Strategic Planner develop and uses long term plans to enable organisational goals to be achieved
* Ethics and Regulation understands relevant law and ethics to deliver high quality patient care.
* Financial resilience manages and works within budgetary requirements, ensuring best value for money.
* to manage conflict and handle conflicting views
* Mobile willing and able to work at any of the Hospices sites as requested
Qualifications
* Professional specialist education Registered Nurse, Educated to Degree level
* Relevant Postgraduate qualification eg; Palliative and end of life care, Healthcare management, or similar
* Masters Degree / PhD
Experience
* Broad clinical experience relevant to the post, including specialist skills/ experience in designated area
* Sustained and successful background in Clinical Management and Leadership of Teams.
* Successful multi-organisational / interagency working and strategic collaboration
* Developing and implementation of change processes and effective support for staff during change
* Use of evidence, data metrics and other markers of care quality
* Budgetary management
* Broad clinical experience relevant to the post, including specialist skills/ experience in designated area
* Sustained and successful background in Clinical Management and Leadership of Teams.
* Successful multi-organisational / interagency working and strategic collaboration
* Developing and implementation of change processes and effective support for staff during change
* Use of evidence, data metrics and other markers of care quality
* Budgetary management
Skills and Knowledge
* Able to work as part of leadership team demonstrating organisational values in everyday work.
* Able to lead and manage using organisational goals, PSRB standards and codes to support high quality, safe and appropriate service delivery.
* Clinically competent to meet the needs of patients for end-of-life care
* Ability to synchronise complex information and present options and recommendations for consideration of the organisation
* Evidence of highly effective interpersonal skills, which support influencing, negotiation and collaboration internally and externally to the organisation.
* Identify and support service delivery/change by the development of individuals through establish development frameworks
* Demonstrates excellent organisational skills and develop and facilitate those skills in others
* Intellectual flexibility, able to think beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships.
* Sound political judgement and astuteness in understanding and working with complex policy, and diverse interest groups.
* Recognises when to brief others or escalate knowledge.
* Demonstrates commitment to improving patient services through an ability to sustain performance focus on achieving demanding goals
* IT Skills including word processing, spreadsheets, email and using the internet
* Knowledge of charity governance
* Skills in managing regulatory inspections
* Work as member of senior team, and Board
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceCompetitive, dependent on experience
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