Service Advisor (Engineering)
£26,000 + 24 days holiday + Flexitime + benefits
Exeter
Are you an experienced customer service advisor looking to further your career with a well-established company supplying to clients globally?
Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?
On offer is a Service & Warranty Advisor role where you will manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution.
This role requires the skill to resolve customers' issues in a swift, successful, and diplomatic manner, regardless of the circumstances
The role:
* To handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated
* Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures
* Support the customer base with general enquiries and process genuine warranty claims quickly through workflow
* Manage inbound service request bookings on CRM system
* General customer communications
The person:
1. Pre...