Job Overview
We’re recruiting an Employment Support Officer to support, motivate, and empower people to achieve realistic employment goals.
In this role you will provide practical advice, encouragement and guidance to help participants overcome barriers to employment and progress toward sustainable job opportunities.
You will manage your own caseload of participants as coach, mentor and trusted contact throughout their employment journey.
We’re looking for someone with excellent customer service skills who thrives in a target-driven environment, is proactive, resilient, solution focused, works independently and manages pressure. Experience is valuable but not mandatory; the ability to deliver first-class support and commitment to empowering lives is essential.
Key Responsibilities
* Meet and exceed agreed performance targets (KPIs).
* Manage a caseload of participants using tailored strategies to help overcome barriers to employment.
* Deliver a positive onboarding experience, ensuring strong engagement with the programme.
* Meet required customer service standards.
* Complete assessments to understand each participant’s circumstances, goals, and aspirations.
* Provide basic self‑employment guidance where appropriate and refer to internal specialists.
* Deliver tailored job‑search, CV, and interview support to match participants to suitable roles.
* Proactively engage employers through digital channels (e.g. email, LinkedIn, Facebook) and market suitable candidates directly to employers.
* Build and maintain effective relationships with key stakeholders to maximise opportunities.
* Contribute to continuous improvement and champion best practice.
* Work flexibly to meet service needs, including travel and occasional overnight stays.
* Promote and comply with safeguarding and Prevent requirements.
* Follow company policies at all times, including safeguarding, EDI, quality, health & safety, and IT.
* Undertake any other reasonable duties appropriate to the role.
Benefits
* Competitive salary £26,500‑£29,545 per annum (dependent on experience).
* 25 days annual leave + bank holidays + birthday day off (with the opportunity to buy additional days).
* 2 volunteer days.
* Pension – 5% Employee, 5% Employer.
* Healthcare cash plan, including 3× salary life assurance.
* Annual pay review.
* Refer a Friend scheme.
* Free access to BenefitHub – an online portal with discounts, cycle‑to‑work scheme and additional voluntary benefits.
* Opportunity for career progression within the Seetec Group.
Position Details
Location: Office-based role in Bournemouth.
Hours: 37 hours a week – Monday to Thursday 8:30 am to 5 pm, Friday 8:30 am to 4:30 pm.
Closing date for applications: 11 May 2026.
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