Typing letters, reports and associated documentation as required in a timely and accurate manner. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently. Managing all enquires in an effective manner. Maintaining an accurate referrals database.
Actioning all incoming email. Inputting data into the patients healthcare records as necessary. Processing referrals using the electronic referral system (ERS). Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms.
Answering department phone calls, transferring calls or dealing with the callers request appropriately. Managing all administrative queries as necessary. Maintaining a clean, tidy, effective working area at all times. Supporting all clinical staff with general administrative tasks as requested.