Job Reference: GNDS10925 Position: Duty Supervisor Location: Glen Nevis YH, (PH33 6SY) Contract: Fixed Term Contract, Start date 01/Oct/2025 until 31/Mar/2026 Hours per week: 37.50 Salary: £12.82 Per Hour Accommodation: Live-in accommodation available (Note: a small weekly utility levy applies.) Are you interested in developing within our youth hostel, utilising your skills and experience to take your career further. With an adventurous spirit, are you able to help our guests discover and experience the real Scotland through hostelling with us whilst you too can enjoy the buzz of the outdoors taking advantage of hillwalking, climbing and many other outdoor activities right on your doorstep and explore amazing surroundings in your spare time? We are recruiting a Duty Supervisor to complement our dedicated, friendly and professional team at our Glen Nevis Youth Hostel, part of the Lochaber Group Naturally a great communicator who loves to work as part of a team. Someone who can support and respect their colleagues, as some of the teams live in depending on location. About the role: Reporting to the Lochaber Group Manager, you will: * Provide professional, efficient and effective day-to-day hostel supervision. * Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant. * Enhances guest experience and exceed their expectations, including dealing with direct guests feedback in a professional manner * Take all reasonable steps to ensure the health and safety and security of the guests and visitor at all times * Assist the Group Manager and Duty Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives You will be part of a small team, which means successful candidates live and work closely with colleagues. It is therefore essential that all members are capable and willing to support and respect each other, maintaining team morale to create a positive environment for both guest and employee experience. Suitable applicant will have: * Worked successfully in a customer facing role in similar hospitality surroundings and commitment to excellent customer service * Excellent, confident communication skill, verbally and in writing, dealing with people at all levels * Flexible and adaptable approach to work to changing workload and priorities during busy times We can offer: * Membership of Hostelling Scotland * Employee Assistance Programme * Pension and holidays * Uniform is provided Additional Information: * A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance * You must be able to provide evidence of your right to work in the UK before starting with us. How to apply: If you would like to join us, please visit our website to learn about how we process job applicants’ information and to apply. Closing Date: 15th September 2025 Interview: September 10th – 12th between 10.00 am and 12.00 pm by video link Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications