Role: Systems Support Engineer (Clinical Systems)
Interested in this role You can find all the relevant information in the description below.
Contract: Permanent
Salary: £40,000 - £45,000 (DOE)
Travel: Remote (UK-based) with quarterly travel to London (expensed)
iO Associates are currently working with a specialist healthtech organisation that is looking to appoint a Systems Support Engineer to join their highly collaborative support team on a permanent basis.
This is a fantastic opportunity for someone with experience in NHS IT or clinical systems support who is looking to move into a more specialist, niche environment working closely with healthcare applications, clinical workflows and integration technologies.
The role sits within a close-knit support function supporting a small customer base. These are not generic IT service desk issues, but instead focused on clinical application behaviour, integration alerts and patient workflow-related queries within a highly structured, process-driven environment.
You'll get the opportunity to work with healthcare integration standards such as HL7 and DICOM, supported by a Mirth integration engine. You will spend time reviewing logs, investigating errors and understanding how clinical data flows through systems.
Key responsibilities:
* Providing 1st and 2nd line support
* Investigating and resolving application and workflow-related incidents
* Reviewing logs, error messages and system alerts to identify root causes
* Supporting integration-related queries across HL7 and DICOM environments
* Working within structured, documented processes
* Collaborating with internal technical teams on more complex issues
* Understanding and interpreting clinical workflows and patient data pathways
* Ensuring all tickets are accurately documented and resolved within SLA
Skills:
* Experience within NHS IT, clinical systems or healthcare application support environments
* Understand clinical workflows and healthcare terminology
* Interpret and investigate application issues logically
* Work within structured, process-driven environments
* Service desk or support background to troubleshoot effectively
* Communicate clearly with both technical and clinical users
* Work independently within a small, collaborative team
SQL exposure is desirable for basic data understanding and investigation purposes, but there is no expectation for advanced querying or development skills.
What's on Offer? xsngvjr
* Salary up to £45,000 depending on experience
* Remote working
* Small, specialist support team with a collaborative culture
* Exposure to clinical systems, HL7, DICOM and integration environments
* Structured, process-led environment with strong documentation
* Opportunity to develop within a growing organisation
* Occasional quarterly meet-ups (fully expensed)
If you're currently in a hands-on NHS clinical systems support role (e.g. PACS, RIS, EPR support or service desk with clinical applications exposure) and have experience in troubleshooting system issues, please don't hesitate to apply now!
Remote working/work at home options are available for this role.