The Chancery Rosewood – a Rosewood Hotel Group property – is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. With 144 spacious suites designed by Joseph Dirand and a collection of distinctive dining and entertainment spaces, the hotel will stand as a stage for progressive ideas, voices, and expression.
As In-Room Dining Coordinator, you will be the first point of contact for our guests' private dining experience. With a warm and attentive approach, you will take and process orders with accuracy, communicate seamlessly with the kitchen and service teams, and ensure each order is delivered with precision and grace. Your professionalism, product knowledge, and ability to anticipate guest needs will help transform in-room dining into an effortless extension of our luxury hospitality.
Key Responsibilities
* Answer and process all in-room dining calls and orders with efficiency, warmth, and accuracy.
* Provide knowledgeable recommendations on food, beverages, and special requests.
* Coordinate with culinary and service teams to ensure flawless preparation and timely delivery.
* Maintain an up-to-date knowledge of menus, seasonal offerings, and hotel services.
* Handle guest feedback and requests with professionalism, ensuring the highest level of satisfaction.
* Ensure all orders and billing are processed accurately in the system.
About You
* Previous experience in luxury hotels, restaurants, or customer-facing roles preferred.
* Strong communication skills and a polished telephone manner.
* Excellent organisational skills and attention to detail.
* Ability to remain calm under pressure and multitask effectively.
* A passion for hospitality, service, and creating memorable guest experiences.
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.