Helpdesk performance & data administrator

Job Description

Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE

Here at Chessington World of Adventures we are recruiting for Helpdesk Performance & Data Administrator to join our Technical Services team!

We’re looking for a proactive and detail-oriented individual to support the team in managing and optimising our Enterprise Asset Management (EAM) software, PlanetFM. This role is key to ensuring smooth operations across the Resort throughout the year by maintaining accurate system data, coordinating contractor compliance, and using data insights to drive continuous improvement.

You’ll be responsible for maintaining and updating the PlanetFM system, overseeing third-party contractors, and ensuring all compliance documentation is completed and up to date. On a daily basis, you’ll support work order creation, preventative maintenance scheduling, and purchase order management through the helpdesk system. You’ll also produce reports and dashboards to monitor performance, analyse trends, and provide insights that support the achievement of departmental KPIs and business targets.

As the main point of contact for KPI reporting and data integrity, you’ll play an important role in improving processes, supporting operational excellence, and helping the Technical Services department continue to deliver outstanding results.