Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.
If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!
Job Role: Support Worker
Salary: £20,188 per year (FTE £25,235)
Hours: Part-time 30 hours a week
Contract type: Permanent
Location: Basingstoke
The Role
As a Support Worker, you'll play a vital frontline role—managing referrals, assessing needs, and empowering clients to sustain their accommodation and make meaningful, lasting changes in their lives. You'll build strong, collaborative relationships with partner agencies to ensure seamless, multi-agency support planning. With every interaction, you’ll be responsible for capturing accurate, timely records that reflect the progress and impact of your support.
Responsibilities Include
* Complete detailed and thorough sign-ups to ensure that new clients moving into the service understand their rights and responsibilities and the conditions of their license agreement and have a valid Housing Benefit claim in place.
* Empower a caseload of clients, to identify their strengths and goals, and develop their skills, confidence and well-being, so they can successfully maintain their accommodation and prepare for a positive move-on; avoiding a return to homelessness. This may include taking appropriate action in accordance with the Warnings & NTQ Policy and Procedure.
* Provide an effective Housing Management Service.
* Complete regular Health & Safety Checks of properties and the office as directed, including testing alarm systems.
Qualifications / Requirements
* A valid UK driving licence and access to own vehicle - business insurance will be required for roles involving travel to work
* The ability to work with people who may display challenging behaviour and to defuse / deescalate potentially difficult situations.
* Have a full driving license and access to a car for work purposes
* Has the courage and commitment to challenge bias or discrimination that impacts the client group
For The Full Job Description Please See The Attached.
There are many great reasons to join our team!
* Great opportunities for career development and free monthly training sessions from experienced facilitators
* Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
* Sliding salary scale with salary increases every year for the first 3 years
* 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
* 30% staff discount at Julian House charity shops
* 20% staff discount at Julian House bike workshops
* A generous and competitive pension scheme
* Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
* A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
* 6 weekly Reflective Practice sessions from objective, external facilitators
* For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Get in touch
If you have any questions about the Support Worker role, please get in touch with George on recruitment@julianhouse.org.uk. We look forward to speaking with you soon!
Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out! #J-18808-Ljbffr