Job Role : Contracts Manager Working Hours: 40 hours per week (flexible to meet the needs of the business) Salary : £37,500 per annum Car Allowance/Company Car Position Location : Field-based, covering the North West area Reporting to : Key Accounts Director Overview An exciting opportunity has arisen to join Anchor Group Services as a Contracts Manager, overseeing a prestigious security and cleaning contract along with several other contracts across the North West region. This is a fantastic chance to join a growing organisation during a period of rapid expansion, where you’ll play a pivotal role in ensuring operational excellence and client satisfaction. You will be responsible for leading and managing a Soft Services Manager and frontline staff, ensuring excellent service delivery and maintaining strong client relationships. Reporting to the Key Accounts Director, you will play a key role in the day-to-day operations of these busy retail and corporate environments, ensuring compliance, high standards, and exceptional customer service. Flexibility to travel across the north west region is essential. Main Responsibilities : Oversee and manage security and cleaning operations across multiple public facing (including shopping centres) and corporate sites. Ensure all services are delivered within budget constraints for staffing, materials, uniforms, and consumables. Provide leadership and support to a Soft Services Manager, ensuring effective staff management, welfare checks, and ongoing training. Implement and maintain high standards of compliance, health & safety, and operational procedures across all locations. Conduct regular site visits and audits, ensuring effective service delivery and compliance with client expectations. Lead recruitment, disciplinary procedures, and performance management, with guidance and support from HR Foster strong relationships with clients, acting as the main point of contact for operational issues and contract performance. Monitor and report on Key Performance Indicators (KPIs) and ensure sites meet agreed Service Level Agreements (SLAs). Oversee rostering, holiday planning, and sickness absence for site-based teams to always maintain effective cover. Oversee stock levels of cleaning consumables and ensure efficient procurement processes. Ensure the proper operation of Control Rooms, CCTV systems, and site security procedures in compliance with GDPR and licensing regulations. Requirements Experience of managing large, multi-site teams within the security and/or cleaning sectors. Strong leadership and people management skills with the ability to motivate and develop teams. Excellent communication and presentation skills, with experience engaging with clients and senior management. Ability to manage change quickly and efficiently while maintaining high service standards. Strong problem-solving skills with the ability to analyse and resolve operational challenges. Knowledge of compliance, health & safety regulations, and employment law related to soft services management. Proficiency in Microsoft 365 (Outlook, Word, PowerPoint, Excel) and workforce management systems (Timegate, Zoho, Partner System). Experience in recruitment, disciplinary processes, and risk assessment management. A flexible and adaptable approach to work, with a strong sense of teamwork Full 5-year checkable employment history A valid frontline SIA Licence (essential) Benefits Car allowance Laptop and mobile phone 25 days holiday per annum 8 bank holidays Access to a range of nationally recognised courses to help further your career, via the Anchor Academy Auto Enrolment Pension Free Employee Assistance Programme 24/7 including access to counselling Hospital Saturday Fund Reward and Recognition awards What’s Next? If you think you have what it takes, APPLY NOW and we'll be in touch. Other companies may call this role: Regional Operations Manager, Area Manager, Service Delivery Manager, Facilities Manager, Soft Services Manager, Site Operations Manager, Operations Manager, Field Services Manager, Client Services Manager, Multi-Site Manager, Security & Cleaning Manager, Portfolio Manager, Service Contracts Manager Within commuting distance of: Manchester, Liverpool, Chester, Warrington, Preston, Bolton, Blackburn, Stockport, Wigan, St Helens, Southport, Burnley, Bury, Rochdale, Oldham, Salford, Lancaster, Crewe, Widnes, Runcorn, Ellesmere Port, Northwich, Macclesfield