Guest Service Assistant – Part Time
Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check‑in and check‑out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You will remain calm and professional in high‑pressure situations to ensure our guests have a positive experience and feel welcomed and valued during their stay. As an integral part of our hotel’s operational team, you will support colleagues across all areas of the business to ensure a first‑class guest experience.
Hours & Schedule
Part‑time, 20 hours per week across 5 days per week (4 hours each shift). Shift patterns can vary from 7 am‑11 am or 6 pm‑11 pm.
Responsibilities & Qualifications
* Valid right to work for part‑time work.
* Excellent communication skills, both verbal and written, to interact with guests, colleagues, and stakeholders.
* Strong organisational skills to manage guest reservations and ensure smooth front desk operations.
* Attention to detail to maintain accurate guest information and process bookings efficiently.
* Basic computer skills, including proficiency with Microsoft Office, email, and internet. Experience with hotel management software such as Opera or Fidelio is an added advantage.
* Passion for delivering an exceptional guest experience and living through our brand standards.
Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand and works with leading brands such as Hilton, IHG, Accor, and Marriott. We are passionate about connecting great people to great experiences in exciting destinations and recognising people as the heart of our business.
Benefits
* Industry leading training and leadership development opportunities.
* Wagestream – Stream up to 40 % pay as it is earned and set automatic savings to support your financial wellbeing.
* 24/7 access to our employee assistance programme.
* Hotel discounts across the portfolio – Staff rates and up to 50 % discount on food & beverage and spa, plus all benefits of being an IHG Employee.
* Global opportunities as part of the IHG Hotels & Resorts family.
* Flexible shift scheduling. We are open 7 days a week 365 days a year and need people to work a range of shifts and days.
* Paid breaks and 28 days holidays including bank holidays.
* Starting salary above national minimum wage.
* Free staff parking.
We are committed to representing our global community and offering everyone “A Place to Grow”.
For the most accurate information regarding the role, please refer to our official job posting.
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