Job Description
About the role
We are seeking an Application Analyst to strengthen our ICT service and help deliver data‑driven improvements across the Council. You will lead on advanced data analysis and dashboard development (e.g., KPIs and insight reporting), support and enhance business‑critical applications, and ensure robust integrations between third‑party solutions and existing workflows. The role balances application support with business analysis, automation, and continuous service optimisation.
You will collaborate with stakeholders to define system goals and requirements, contribute to user acceptance testing, maintain high availability for core applications, and act as a positive ambassador for change across the Council.
Key responsibilities
1. Extract, interpret, and visualise organisational data to identify trends and actionable insights; build dashboards and reports.
2. Partner with business liaisons and technical teams to define requirements, create specifications, and model processes (e.g., UML, ER diagrams).
3. Support integrations and automation to improve deployment and support cycle times; assist with performance tuning of logic and queries.
4. Maintain high availability/resilience of core applications; record and resolve support calls to target service lev...