Job Description Main Duties: Administration · Liaise with different departments for smooth and co-ordinated work. · Should ensure that the team members are adhering to the Human Resource policies. Customer Service · Provide effective support to the team to enable them to provide effective and efficient services. · Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction Financial · Identify optimal, cost effective use of the resources and educate the team on the same. · Cash of the hotel to be used only for hotel or guest purpose. · Dropping of any cash collection during the shift in the cash drop box and mentioning the same in cash drop register · Co-ordinating with Finance if any deviation from the same. Operational · Keep the Team Leader and Assistant Manager briefed at all times · Ensure quality and appropriateness of customer service provided. · To maintain Front Office log book and shift reports. · Respond to inquiries and resolve problems in an effective manner. · Ensure all guests receive a swift, smooth, professional and friendly check in and check out · Ensure quality in all aspects of the job. · Maintain record of all banquet and any other functions in the · hotel. · Liaise with other departments for the resolution of day-to-day administrative and operational issues. · Carry out other duties which naturally fall within the reasonable expectations of the post. · Adhere to the Procedures & Standards Manual. · Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. · Liaise with Housekeeping for the Room Status. · Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues. · Carry out other duties which naturally fall within the reasonable expectations of the post · Thorough knowledge about the hotel and different Accor Hotel in India along with the call centre number · Maintain records for banquet event happening in the · conference or any other area of the hotel · Handle additional responsibilities as and when delegated by the Management. · Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel · Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms. · Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Qualifications Your experience and skills include: Service focused personality is essential and previous leadership experience required. Prior experience working with Opera or a related system. Proven ability to build and maintain good relationships with all stakeholders. Communicate thoughts, actions and opportunities clearly with strong networking skills. Ability to lead by example, believe in a strong team culture and set the scene for high performance.