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About
Technical Helpdesk Coordinator
We have an exciting opportunity to join our growing team in a challenging but rewarding position with significant opportunity for personal development.
Our client is a well-established, and growing business in Pontefract, West Yorkshire with humility, hardworking and a team first attitude at the centre of its core values.
They’re seeking a dedicated Technical Helpdesk Coordinator to join a dynamic Managed IT Services team, and the ideal candidate will have strong organisational skills, excellent communication abilities, and a solid foundation in first-line technical support to serve as a backstop to the dedicated System and Network engineers.
Duties And Responsibilities
Coordination Duties and Responsibilities:
* Coordinate System and Network Engineers’ diaries for customer meetings and site visits.
* Coordinate System and Network Engineers’ diaries for project-related activities.
* Act as pre-sales mediator (in tandem with the Head of IT Services for larger opportunities) when sales enquiries enter the business through the support channel, gathering accurate information from the requestor and ensuring the requests are being passed to the sales department within an agreed timescale.
* Liaise with the sales department to ensure purchase orders for new equipment are appropriate (i.e., meeting the customer’s requirements) and compatible.
Technical Duties And Responsibilities
* Manage, investigate, and resolve first-line customer support requests remotely (via phone or email), such as creating new Microsoft 365 and Active Directory Users when department resources are low or there’s a clear benefit to the department’s operation.
* Accurately create, update, and manage customer knowledgebase articles.
* Configure and install software and hardware, as required.
* Follow customer-specific 'build’ documents and set up new computers and laptops prior to the engineers delivering to customers.
Essential Skills
* Proficiency in Microsoft desktop operating systems (Windows 8, 8.1, 10, 11).
* Comfortable navigating all Windows Server operating systems (Windows Server 2012 upwards).
* Proficiency in Microsoft Office (Outlook, Word, Excel).
* Proficiency in Microsoft Teams.
* Experience configuring Microsoft 365 Exchange Online users and mailboxes.
* Experience configuring users in a Windows domain environment.
Benefits
* 21 Days holiday (rising to 28 days) plus all the usual bank holidays
* Paid lunch breaks
* Eye Test Reimbursement
* Free fruit, tea, coffee, alcoholic and non-alcoholic beer
* Contributory pension scheme
* Private healthcare
* Exclusive discounts with a Perkbox membership
* After 12 months’ service, additional benefits
All applicants must be eligible to work in the UK without restrictions related to visa or work permits. Exposed Solutions is acting as an employment agency for this client. We welcome applications from all candidates regardless of background.
Nice-to-have skills:
* Active Directory
* Pontefract, England
Work experience:
* Systems Administrator
* Solutions Engineer
Languages:
* English
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
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