Main area Department of Infectious Diseases & Tropical Medicine Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week Job ref 190-1292-DIR-SP
Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Royal Hallamshire Hospital Town Sheffield Salary £28,392 - £31,157 pa/pro rata for part time staff Salary period Yearly Closing 10/05/2026 23:59 Interview date 21/05/2026
NHS AfC: Band 4
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems.
Job overview
This is an exciting opportunity to join the department of Infectious Diseases. We are looking to recruit a highly organised, self‑motivated individual with good interpersonal skills and a demonstrable understanding of how to lead and motivate a team.
Candidates must have a combination of excellent listening and interpersonal skills, a thorough and methodical attention to detail, good problem‑solving skills and the ability to negotiate and use judgement to make autonomous decisions.
Working in a strong multidisciplinary environment, you will coordinate and oversee the provision of a high‑quality administrative service and outpatient co‑ordination for the Directorate of Clinical Infection.
You will provide first line supervision to a number of staff as well as working in collaboration with the wider teams to deliver a number of administration duties, including outpatient flow and clinic coordination.
This role will involve leading in the following key administrative areas: Staff Management, Education and training, Information management, Data quality, RTT tracking, Activity & Outpatient Support, Rota Coordination and the OPAT Daycase service administration.
Main duties of the job
To take a lead role in the administrative function of the services within the Infectious Diseases Department. This will include:
* Providing leadership and supervision to both outpatient and inpatient admin and clerical staff
* Taking an active part in disciplinary and sickness management processes for members of staff, in line with Trust policies and procedures
* Generating and managing reports as requested, including clinic data required for weekly management meetings
* Managing first line Infectious Diseases and Tropical Medicine outpatient clerical staff, ensuring smooth day‑to‑day running of the department, problem‑solving and operational issues
* Assisting the Operational Manager in reviewing and implementing policies and procedures to achieve both local and national requirements
* Being involved in projects to improve efficiency in administration processes and improvements to the patient’s pathway
* Actively participating in MDT meetings, including the departmental meeting
* In conjunction with the Operational Manager, developing and implementing working protocols ensuring the provision of a high‑quality service
* Liaising with Consultants to ensure clinics are booked in accordance with their instruction, managing overbookings, cancellations, reductions of clinics and re‑arranging outpatient appointments in accordance with Directorate and Trust policies
Person specification
Education and Qualifications
* GCSE standard of education including English and mathematics at grades C/4 or above (or equivalent qualification/experience)
* NVQ Level 4 Diploma or equivalent in business and administration or demonstrable experience to that level
* ECDL or other relevant IT related qualification
* OCR III in typing or word processing or equivalent. Or proven skills to the same standard
Experience
* Evidence of significant administration and coordination experience
* Evidence of clinic coordination and utilisation management
* Staff Management including appraisal and supervision / managing sickness absence
* Knowledge of/experience of using information and/or customer service systems
* Training and developing others
* Ability to work effectively with colleagues from a range of disciplines
* Evidence of IT literacy and keyboard skills (Microsoft Word, Excel, PowerPoint and Teams)
* Contribution to the development of systems and processes
* Experience of working within multidisciplinary teams
* Development of Standard Operating Procedures and their application in the workplace
* Experience of Connect / ICE results / ERS
* Awareness of NHS policies
* Communicating with a wide range of people
* Leading / managing change
* Preparing reports
* Handling complaints and incidents
* Demonstrable track record of meeting deadlines and targets by prioritising workloads
* Ability to deal with difficult situations effectively and confidently
* Understanding of information governance
* Willingness to contribute to continuous service improvement
* Ability to work to Standard Operating Procedures
* Ability to prioritise and work to strict/conflicting deadlines
* Ability to promote teamwork as well as encourage individual development
* Ability to problem‑solve
* Methodical approach and excellent attention for detail
* Ability to engage, motivate and positively influence people
* Ability to show initiative and challenge processes with a view to improving patient pathways or admin processes
Further training
* Working knowledge of confidentiality, related legislation and Codes of Practice, including Data Protection Act (1998), Freedom of Information Act (2000), Duty of Candour (2015) and Caldicott Guidelines (1997)
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020; therefore it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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