Company Description
Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We’re an Award-winning Employer Reflecting How Our Employees Are At The Very Heart Of Version 1 And What We Do.
Key highlights:
* UK & Ireland's premier AWS, Microsoft & Oracle partner
* €350 million revenue business with 3300+ employees
* 10+ years as a Great Place to Work in Ireland & UK
* Best Workplace for Women in the UK & Ireland by GPTW
* Best Workplace for Wellbeing in the UK by GPTW
Job Description
As a User Researcher Consultant at Version 1, you will shape meaningful, accessible services that deliver lasting value across both public and private sectors. You will lead research across the full delivery lifecycle, help agile teams validate assumptions, reduce risk, and prioritize work based on real user needs.
You will work autonomously within multidisciplinary teams—collaborating with product managers, designers, business analysts, and developers—to ensure evidence drives decision-making at every stage. Beyond projects, you’ll influence service strategy, foster a user‑first mindset in client organisations, and strengthen Version 1’s user research practice by collaborating with colleagues and sharing your experience across our community of practice.
Responsibilities
* Deliver user research for digital projects, ensuring findings directly inform product, service, and strategy decisions.
* Proactively contribute to client meetings, workshops, and presentations, building strong relationships and providing actionable recommendations.
* Develop strong client relationships by anticipating client needs, advising on research opportunities, and driving outcomes that align with both user needs and business objectives.
* Collaborate with team members to foster a supportive and positive working environment.
Qualifications
* Broad experience (at least 2‑3 years) as a researcher, leading research—including in digital services in Agile environments.
* End‑to‑end research capability: designing and running generative and evaluative studies, analysing and synthesising findings into clear, actionable insights.
* Broad methodological expertise and the ability to select and apply a range of qualitative and quantitative methods (e.g., usability testing, depth interviews, surveys, co‑design, diary studies) to meet project needs.
* Excellent communication and influencing skills, able to present findings with clarity and impact to senior stakeholders.
* Proven impact, demonstrated through a portfolio or case studies showing how your research has informed successful product, service, or strategic outcomes.
* Thorough understanding of ethical considerations in user research, particularly when working with vulnerable users or those with access needs.
* Working understanding of inclusive design and accessibility, including conducting research with users with access needs and familiarity with WCAG 2.2.
* Working knowledge of UK public sector service design, including GDS service standards, GOV.UK design system patterns, and assessment processes.
* Experience working within Agile teams, actively contributing to ceremonies and supporting iterative, user‑centred delivery.
Expected Behaviours
* Takes ownership of research deliverables, ensuring they are high quality and aligned with project objectives and client needs.
* Anticipates challenges and delivers proactive, evidence‑based solutions to problems.
* Communicates confidently and effectively, acting as a trusted research voice in meetings and workshops.
* Fosters a collaborative, inclusive team culture, actively supporting colleagues’ development.
* Brings enthusiasm, curiosity, and a willingness to learn, helping to build a positive and supportive working environment.
Additional Information
Why Version 1?
We believe in providing our employees with a comprehensive benefits package that prioritises wellbeing, professional growth, and financial stability.
* Quarterly Performance‑Related Profit Share Scheme.
* Strong Career Progression & mentorship coaching through Strength in Balance & Leadership schemes and dedicated quarterly Pathways Career Development programme.
* Flexible/remote working and support for life events.
* Financial wellbeing initiatives: pension, private healthcare cover, life assurance, financial advice, employee discount scheme.
* Employee wellbeing schemes: gym discounts, bike‑to‑work, fitness classes, mindfulness workshops, employee assistance programme, generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
* Educational assistance, incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
* Reward schemes including Version 1’s Annual Excellence Awards & ‘Call‑Out’ platform.
* Environment, Social and Community First initiatives allow involvement in local fundraising and development opportunities.
Contact us for more information about our benefits package.
Location
Manchester, England, United Kingdom
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
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