About Hill of Tarvit
Hill of Tarvit contains an Edwardian mansion and estate, located near Cupar in Fife. The property includes a beautifully preserved house designed by Sir Robert Lorimer, extensive formal gardens, woodland walks and the unique Kingarrock Hickory Golf Course.
Role Overview
This is an exciting and dynamic leadership role that offers the opportunity to enhance the visitors experience - bringing the 1920s to life - whilst developing Kingarrock’s unique historic golf offer. The role combines heritage, innovation and visitor engagement, giving you the chance to create memorable experiences.
You will be responsible for the onsite operations of Hill of Tarvit & Kingarrock Hickory Golf Course. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, events, financial and development objectives are achieved to make the property sustainable. You will lead a management team responsible for delivering an overall visitor service strategy and caring for the site.
This is a complex role. With a strong background in operational management, you will be required to juggle staff management, property maintenance and health and safety alongside providing innovative ways for visitors to engage with the site. Leading visitor engagement on a site with many distinct visitor types will be challenging – you need to engage with but not alienate current visitors whilst increasing both visitation and dwell time in each area as well as increasing secondary spend.
You will encapsulate the Trust’s values of brave, caring, curious, inclusive and vibrant and enable good communication across the site to ensure a joined-up service provision.
Required Qualifications, Skills, Experience & Knowledge
Essential Skills, Experience & Knowledge
* Have direct experience of managing multi-strand visitor/commercial services in a hospitality, retail, catering, heritage or tourist-attraction context.
* Experience in Catering & Hospitality
* Management of volunteers.
* Understanding of Sports – hickory golf course
* Experience of working and communicating with complex and multiple stakeholders.
* The ability to remain calm in challenging and unexpected situations.
* Possess excellent communication skills (written and oral).
* Computer literacy with excellent ability of MS software
* Excellent leadership and influencing skills.
* Excellent understanding of report writing and financial management.
* Well-developed time management and organisation skills.
* Experience in using social media to promote the site, its experiences and events.
* Being able to demonstrate our values: caring, inclusive, brave, curious & vibrant.
Qualifications
Essential
* NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience.
* Ability to work ‘hands-on’ – including in the kitchen/retail and admissions areas – alongside the team members, demonstrating the customer service skills required of all staff.
* Experience in a retail and sales environments.
* Hold a valid and recognised SQA Licensing Qualification e.g. Scottish Personal License Holder's Certificate and Personal License.
* Intermediate Food Hygiene Certificate or above.
* Current driving licence.
Desired
* IoSH managing safely.
This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Basic Disclosure.
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