As the Director of People Services, you will play a pivotal role in shaping and implementing our People Services strategy across multiple geographies, including Poland, UK, Ireland, Middle East, and Canada. You will be responsible for developing and leading a high-performing team to deliver best-in-class HR & Payroll services across various functions, essentially scaling up operations and redefining excellence.
1. Leadership and Strategy
* Develop and execute the HR & Payroll shared services strategy, aligning it with the organization's overall goals and objectives.
* Provide leadership, guidance, and support to the shared services team, fostering a high-performance culture.
* Collaborate with senior management to define service level agreements (SLAs), performance metrics, and KPIs for HR & Payroll shared services operations.
* Lead with vision, shaping a culture of innovation, teamwork, and accountability within the team.
* Optimize shared services processes to improve efficiency, accuracy, and scalability.
* Leverage cutting-edge technology to streamline and elevate shared services processes.
2. Operations Management
* Oversee the end-to-end delivery of HR & Payroll shared services.
* Drive operational excellence by implementing best practices, process improvements, and automation initiatives.
* Ensure compliance with relevant laws, regulations, and internal policies in all HR shared services activities.
* Ensure the payroll system functions correctly, remains legislatively compliant, and all legislative changes are thoroughly tested prior to release. Manage year-end and start-of-year payroll processes accurately.
3. Stakeholder Management
* Collaborate with internal stakeholders across various regions to understand their requirements and identify service opportunities.
* Establish and maintain strong relationships with business units and functional leaders, providing proactive support and guidance.
4. Performance Monitoring and Reporting
* Develop and monitor KPIs to assess HR shared services performance.
* Prepare regular reports and presentations for senior management, highlighting performance, achievements, and areas for improvement.
* Lead country and regional governance meetings.
5. Team Development
* Recruit, train, and develop a high-performing HR & Payroll shared services team, ensuring appropriate staffing and skill sets.
* Provide mentoring, coaching, and performance feedback to foster professional growth.
* Promote a culture of collaboration, continuous learning, and knowledge sharing within the team.
Qualifications & Experience:
* Bachelor's or master's degree.
* Extensive experience in a shared services environment, with at least 5 years in HR shared services.
* Experience leading teams across multiple countries.
* Proven experience in building and managing HR & Payroll shared services operations, preferably in a multinational organization.
* Knowledge of EMEA payroll and international payroll requirements.
* Hands-on experience with end-to-end HR processes (Hire to Retire) for EMEA & Canada.
* Experience leading payroll projects alongside operational delivery.
* Ability to drive process improvements and operational efficiency.
* Exceptional stakeholder management and relationship-building skills.
* Change management experience, successfully leading organizational change.
* Excellent leadership and communication skills, with the ability to influence across all organizational levels.
* Knowledge of relevant software and technologies used in shared services operations.
RTX Corporation is an Aerospace and Defense company providing advanced systems and services globally. It comprises three industry-leading businesses: Collins Aerospace, Pratt & Whitney, and Raytheon. Headquartered in Arlington, VA, RTX employs approximately 185,000 people and specializes in cutting-edge fields such as quantum physics, electric propulsion, directed energy, hypersonic technology, avionics, and cybersecurity. The company was formed in 2020 through the merger of Raytheon Company and United Technologies Corporation's aerospace businesses. RTX Enterprise Services acts as a key enabler for Raytheon Technologies, delivering value-driven shared services at scale.
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