Position
We’re recruiting for 2 Resource Planners to join our team in Basingstoke. This is a full‑time position working 37 hours per week on a 12‑month fixed‑term contract. The role requires working in the office 4 days a week with the planning team.
Benefits
* 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
* Productivity‑related bonus scheme
* Contributory pension: 6 % match (7‑10 % employee contributions matched)
* Life assurance at 3 × annual salary
* Private medical insurance
* Health care cash plan (Medicash)
* Enhanced pay for maternity, paternity, adoption and shared parental leave
* Access to counselling, legal and financial information
* Electric car scheme
* In‑house and e‑learning courses, coaching and mentoring programmes
Responsibilities
* Act as a point of contact for customers, contractors and trades staff primarily by phone.
* Schedule and manage appointments for repairs and maintenance using the appointment scheduling system and mobile solutions.
* Ensure appointments are attended, completed within set timescales, and reschedule jobs when necessary while keeping customers informed.
* Provide information to managers to monitor compliance with corporate and legislative timelines and standards.
* Maintain diaries to maximise resource utilisation and coordinate with other planning teams to deploy trades staff across areas.
* Use computer programmes confidently and quickly learn new systems; raise, close and amend jobs on the bespoke system.
* Assist trades staff with troubleshooting hand‑held device problems.
* Multi‑task and prioritise workload in a fast‑paced, busy environment while remaining calm and professional.
* Communicate politely yet assertively on the telephone and deal with challenging customers.
Qualifications
* Previous experience in a planning or scheduling role.
* Experience in a busy, customer‑focused role.
* Knowledge or experience in the social housing sector.
* Strong communication skills and a polite, assertive telephone manner.
* Ability to maintain calmness under pressure and remain professional when liaising with customers.
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