JOB DESCRIPTION
ECOMMERCE TRADING EXECUTIVE
About Us
With years of experience in importing and distributing products from all corners of the globe, particularly the vibrant markets of the Far East and China, we've honed our expertise. Our brands cover everything from surf and skate to water sports, outdoor play, and toys, catering to diverse interests. While we specialize in providing affordable options, our commitment to cutting-edge design, quality, and value for money sets us apart. Behind every product is our dedicated in-house design and development team, constantly dreaming up fresh and innovative ideas. We believe that evolving our brands and products is key to our ongoing success. Our clientele includes independent retailers, wholesalers, buying groups, major chain stores, and an ever-expanding network of international distributors. Join us as we continue to spread the joy of leisure across the globe.
Job Role
We're looking for an experienced Head of Customer Services to lead and develop our multi-channel customer service operation. This role has full responsibility for customer experience delivery, operational performance and team development across warranty/after-sales support and B2C ecommerce channels.
You'll be instrumental in shaping how our customers experience our brands, driving service excellence, operational efficiency and continuous improvement in a high-volume, seasonal environment.
What You'll Be Doing
· Managing the pricing & promotions to increase / decrease rate of sale and maximise profits.
· Demand planning & stock forecasting – maintaining correct levels of stock, identifying when more or less is required and taking appropriate action.
· Working alongside the Head of eCommerce to ensure our brands & product ranges are competitive & successful across websites and marketplaces.
· Key point of contact between eCommerce and buying departments.
· Complete regular pricing audits of competitor products and seasonal trends.
· Maintain regular, consistent, and professional attendance, punctuality, personal appearance and adhere to relevant health and safety procedures.
· Pursue personal development of skills and knowledge appropriate to the role.
· Adhere to stated policies and procedures
· Any other tasks deemed by the Company to be necessary for the successful completion of the role
What We're Looking For
· Comfortable working with numbers & spreadsheets.
· An analytical yet commercial mind, with the ability to draw insights & recommendations from data.
· A warm and ambitious individual with a passion for eCommerce.
· Some experience working in a business environment, preferably with consumer products.
· Computer literate, with knowledge of Microsoft Excel and experience using a CMS highly favourable.
· The ability to perform under pressure and work in a fast-paced environment.
· High attention to detail and accuracy.
· Good organisation and planning.
· Ability to work proactively on own initiative and as part of our team.
· Excellent communication and problem-solving skills.
Hours 40 hours Monday-Friday -4 days in the office 1 working from home.
Benefits
The Wilton Bradley Group are a family-owned business committed to supporting our employees in both their professional and personal lives. We offer a range of benefits designed to enhance their well-being and work experience. Employees enjoy an exclusive discount of 40% off online products.
We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay. With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones. Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards. To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service and provide free on-site parking. Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all. Plus, employees can enjoy complimentary tea and coffee to fuel their day.
Job Types: Full-time, Permanent
Pay: £27,000.00-£32,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Sick pay
* Work from home
Application question(s):
* if you do not live in a commutable distance from our office in Heathfield, Devon. what are your relocation plans?
Work Location: In person