TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
About the Role
TELUS Health is seeking a compassionate and skilled Counsellor to join our Employee Assistance Programme (EAP) team. You'll provide short-term, solution-focused counselling via telephone and video sessions, helping clients navigate life's challenges and build resilience. This is a unique opportunity to make a meaningful difference in the lives of our clients by delivering accessible, effective mental health support from the comfort of your own home.
Location: Anywhere in UK || Remote || Permanent, Full-Time, 35 Hours a week
Role & Responsibilities
1. Provide comprehensive assessments and short-term counselling interventions using a brief solution-focused counselling model
2. Identify client needs and refer to appropriate internal and external resources to ensure holistic support
3. Maintain detailed, accurate case notes and submit files in accordance with clinical policies and regulatory requirements
4. Meet clinical objectives and KPIs as defined by Clinical Management
5. Undertake mandatory E-Learning modules and attend training sessions to stay current with best practices
6. Demonstrate strong clinical judgment in assessing risks related to child welfare, suicide/self-harm, substance abuse, and other safeguarding concerns
7. Utilize computer systems for appointment scheduling, client record management, and organizational information retrieval
8. Keep abreast of relevant regulatory and legislative developments in mental health practice
9. Participate in weekly team meetings, monthly one-to-one clinical supervision with your manager, and ongoing professional development opportunities
10. Attend regular external clinical supervision with a qualified supervisor to maintain clinical best practice
Mandatory Requirements
11. Currently Registered/Accredited membership with a recognized professional association (BACP or equivalent)
12. If not accredited, then must hold a minimum Diploma Level 7 in Counselling or equivalent qualification (including completion of 100 hours organizational placement)
Minimum 3 years post-qualifying experience working directly with clients
Completed a minimum of 450 clinical hours
13. Proven experience in assessment and short-term counselling delivery
14. Demonstrated experience with brief solution-focused counselling models and telephone/video counselling delivery
15. Strong capability in identifying and managing risk across child welfare, suicide/self-harm, substance abuse, and other safeguarding domains
16. Strong clinical judgment, understanding of confidentiality responsibilities, excellent work ethic, and professional conduct
17. Excellent written and verbal communication, cultural competency, and interpersonal abilities
18. High-speed internet connection (essential for remote working) and proficiency with MS Office suite (Word, Excel, Outlook), MS Teams, OneNote, and SoftPhone systems
19. Ability to work full-time, 35 hours per week over 5 days with flexibility to choose a fixed schedule
Desirable Qualifications
20. Advanced clinical training or specialization in brief therapy models
21. Experience working within EAP or occupational health settings
22. Familiarity with specific client populations (e.g., workplace mental health, stress management)
23. Experience with mental health information systems or EAP platforms
24. Additional therapeutic qualifications or certifications beyond the minimum requirement
25. Strong IT literacy and comfort with remote working technologies
26. Experience in a multidisciplinary clinical team environment
Comprehensive Benefits Package
27. Pension Plan: Competitive pension contributions to support your financial future
28. Health & Wellness: Private Medical Insurance including Digital GP access, Dental Plan, and Life Insurance coverage
29. Group Income Protection
30. 24 days annual leave plus 2 additional wellbeing days per year, in addition to UK bank holidays
31. Employee Support: Confidential EAP support available to you and your family, ensuring you receive the care you provide to others
32. Flexible Working:Permanent remote position with the flexibility to work from anywhere in the UK
Professional Growth & Development:
33. Skill Development: Opportunities to expand your clinical expertise and develop new therapeutic competencies
34. Diverse Caseload: Work with a diverse range of clients and presenting issues, accelerating your professional development
35. Collaborative Learning: Share clinical knowledge and best practices with a multidisciplinary team of experienced mental health clinicians
36. External Supervision:Regular clinical supervision with qualified supervisors to support your ongoing professional development
37. Training Opportunities: Access to professional development programs, both internal and external
Work Environment:
38. Work-Life Balance Permanent remote role allowing you to maintain professional boundaries while working from home
39. Supportive Culture: Part of a mission-driven organization committed to mental health and wellbeing
40. Professional Community: Participate in weekly team meetings and monthly clinical forums with experienced practitioners
Why Join TELUS Health?
At TELUS Health, we believe every person deserves access to quality mental health support. As a Counsellor II, you'll be at the forefront of this mission, delivering evidence-based care that genuinely transforms lives. We're committed to supporting our clinicians through robust supervision, continuous learning, and a collaborative team environment where your professional growth is valued and nurtured.
If you're an experienced counsellor looking for flexible remote work without compromising on clinical rigor and professional development, we'd love to hear from you.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.