Internal Sales Executive
Location: Sunderland (SR5 2BX) – full‑time, permanent position.
Responsibilities
* Answer incoming enquiries to sell and support the company product range.
* Proactively make outgoing calls qualifying prospects and closing sales to meet targets.
* Accurately process quotations and sales orders using in‑house systems.
* Timely administration of quotations using in‑house quotation software.
* Ensure customer records are updated frequently and accurately on the Customer Relationship Management (CRM) software.
* Collate customer files and purchase orders to company standards.
* Interact with customers to resolve any queries or issues.
* Provide feedback to the sales team on newly emerging opportunities, proactively assisting as required.
* Maintain a culture of continuous improvement and excellence in customer service.
* Collate and coordinate information requested for management purposes.
* Perform any other ad hoc duties required by the Branch Manager.
Skills, Knowledge and Experience
* Proactive, can‑do attitude towards helping the business grow.
* Proven track record within an internal sales role.
* Experience making proactive outbound telephone calls.
* Passion for sales.
* Excellent customer interaction skills.
* Strong organisational, administrative and telephone skills.
* Ability to prioritise work, meet deadlines and follow through on commitments.
* Excellent attention to detail ensuring customer orders and information are accurate.
* Confident telephone manner.
* Computer literate (MS Office).
* Industrial Automation and Control knowledge desired but not essential (training provided).
* Full UK driving licence.
Benefits
* Minimum of 31 days annual leave, including bank holidays (increasing with length of service).
* Access to the training and development platform.
* Friendly and supportive work environment.
* Dress‑down Fridays.
* Access to the Employee Assistance Programme.
* Recruitment referral bonus.
* Opportunities for career progression.
* Cycle 2 Work scheme.
* Ability to carry forward unused holiday.
* Option to purchase additional annual leave.
* Free onsite parking.
* Emergency loans.
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