Service Manager
Location: Faro Lodge, King's Lynn
Salary/Contract: £39,483.29 per annum, Full-Time 37 hours per week, Permanent
* Do you thrive in a changing environment and enjoy embracing new ways of working?
* Can you engage and motivate colleagues to consistently deliver outstanding support to our customers?
* Would you like to join an amazing company that puts each and every individual at the centre of its business?
If yes come and lead and inspire the team at our six bedded respite unit, which provides support for adults with learning disabilities, our mission is to empower individuals, their families, and carers, to live the lives they choose and remain independent.
About the Service Manager Role
We are looking for a passionate and committed Manager to join our six-bedded Faro Lodge Respite Service. Faro Lodge provides short and planned breaks, alongside crisis and emergency support, giving valued respite to our customers and their families.
In this rewarding Service Manager role, you will ensure the team:
* Support customers to live the life they choose
* Build strong, positive, and meaningful relationships
* Encourage independence and develop daily living skills
* Deliver high-quality, personalised support that truly makes a difference
You will also play a key role in:
* Embedding new processes and ways of working
* Supporting the integration of new business into service delivery
* Ensuring governance, monitoring, reporting, and required actions are completed to a high standard
Why Join Independence Matters?
* Be part of an organisation that values kindness, respect, and individuality
* Work within a supportive, enthusiastic team that celebrates success together
* Develop your skills and grow within a forward-thinking, values-driven organisation
* Make a genuine impact on the lives of people in your community
For full details, including responsibilities and requirements, please visit our website to view the Job Description.
What We Offer:
* Competitive pay & great rewards
* Generous leave: 20 days rising to 25 (pro rata for part-time)
* Training & development with recognised qualifications
* Ongoing support: 24/7 counselling services, health & wellbeing benefits
* Exclusive perks: Blue Light Card, discounts, and more
* Occupational sick pay from day one
* Free parking & discounted travel
You will need:
* Proven experience as a manager within the social care sector
* An excellent understanding of the customer and demonstrable experience of developing and delivery services that are customer focused.
* Hold/Working Towards a Level 5 leadership/management qualification or equivalent.
* A range of ICT skills, including Microsoft Office, and an appetite to embrace the digitalisation agenda
* Experience as a motivational and inspiring people manager
* Excellent communication skills
Other requirements:
* An Enhanced DBS check with Children and Adults barring is required for this role
* Essential the applicant holds a Full UK driving licence and use of a vehicle with business insurance
* To undertake designated out of hours, on-call duties for advice and guidance
If you have a disability or any specific requirements that may require reasonable adjustments for you to attend an interview, we would be happy to accommodate.
Independence Matters does not offer sponsorship OR secondary employment opportunities.
Closing Date: Friday 06 February 2026
Interview Dates: Tuesday 10th February & Wednesday 11th February 2026
Service Manager