Overview
Visitor Experience Assistant - Loch Leven (Part-Time) at TieTalent (on behalf of RSPB). Reference JUL20256973. Location: Loch Leven. Contract: Permanent. Hours: Part Time, 18.75 hours per week (2 1/2 days); weekend work 2 out of 4 weekends a month is required.
Salary: £24,571.00 - £26,231.00 per annum, pro rata. Benefits: Pension Scheme, Life Assurance Scheme, 26 days\' Annual Leave (Pro-Rata).
RSPB Scotland Loch Leven forms part of the Loch Leven National Nature Reserve, with diverse habitats and wildlife. This role focuses on delivering excellent visitor experience at the Loch Leven site and coordinating with the Visitor Experience Manager and volunteers.
About The Role
Full induction and training will be provided, with opportunities to learn about running a busy visitor centre and nature reserve operation. You will communicate well with visitors and deliver high levels of customer care. You will support meet and greet operations, welcome visitors to the reserve, help manage Loch Leven social media accounts, support and deliver events (with a focus on family self-led trails), and support the team of visitor experience volunteers. You will help ensure high standards of site presentation and visitor service, and contribute creative ideas to enhance the visitor experience.
While a driving licence is not essential, there is no public transport to the reserve, so the ability to travel to the site is important.
Responsibilities
* Support meet and greet operations and welcome visitors to the reserve.
* Help manage the Loch Leven social media accounts.
* Support and deliver events, with a focus on family self-led trails.
* Support the visitor experience volunteers and the Visitor Experience Manager.
* Maintain high standards of site presentation and visitor service.
* Bring creativity to enhance the visitor experience.
Essential skills, knowledge and experience
* GCSE or Highers Maths and English or equivalent.
* Computer literate.
* Enthusiastic approach to work.
* Excellent verbal and written communications skills.
* Ability to plan and prioritise workloads.
* Multitasking skills.
* Problem-solving skills and ability to work on own initiative.
* Ability to manage and respond quickly and positively to customer needs and feedback.
* Ability to work as part of a team.
Desirable skills, knowledge and experience
* Experience of working at a visitor attraction.
* Experience in managing social media accounts.
* Experience of running and supporting events.
* Knowledge of wildlife and conservation.
Closing date and interview process
Closing date: 23:59, Mon, 29th Sep 2025. Interviews are planned for 10th October; successful candidates will be contacted around 3rd October.
How to apply
If you would like to apply and find out more, please click the apply button to be directed to our website. You will be asked to upload your CV and complete a short form. The form includes a section for a cover letter explaining how you meet the criteria above.
EEO and eligibility
We are committed to developing an inclusive and diverse RSPB. We welcome applicants of all backgrounds. The RSPB is an equal opportunities employer. This role is not eligible for UK visa sponsorship and requires a pre-existing Right to Work in the UK. This role is covered by the Rehabilitation of Offenders Act 1974.
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